Experience

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  Coombe abbey hotel

  Nov 2008 - Jan 2012

  Sales executive

  Reporting to Sales Manager, member of Meetings, Incentives, Conference and Events (MICE) team. Roles includes: o Well developed financial skills, part of a team of three responsible for MICE sales turnover in excess of £2 million. Approx growth 7% year on year. o Responsible for conversion of inbound sales enquiries. Ensure detailed customer profiling, budget requirements and combine with effective diary utilisation to ensure maximum revenue from available space. Enquiries are responded to within a maximum of 4 hours and a chase system is operated dependent on client requirements and space availability. o Responsible for identifying and developing sales leads and contributing to the overall sales department customer acquisition strategy. Outbound sales call volume dependent on objectives for period.o Responsible for ensuring CRM database is maintained and managed effectively. Operate a trace system to ensure effective key account management with clients.o Attend weekly team meetings alongside team members to analyse financial performance and results from previous week. In depth discussion of business on the books and comparisons with same point in time in previous years. Analysis of event forecasts, contracted, tentative and hold bookings. Open, informal discussion of targets, challenges, tactics, achievements and issues that require resolving. Discussion of team objectives and progress. o Attend quarterly Sales Workshop with Sales department, present to the team progress and achievements and formally discuss targets and ideas for sales and revenue improvement, customer feedback etc.o Ensure credit checks have been completed, proforma invoices have been issued and prepayments collected by required deadlines.o Organise and conduct Sales Venue Show rounds.o Complete client final details.o Responsible for monitoring client feedback, ensuring any customer issues are resolved effectively and customer relationships are strengthened.o Responsible for Show less

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  Hilton birmingham metropole

  Jan 2012 - Dec 2012

  Conference coordinator
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  Mice agency

  Dec 2012 - Jan 2017

  Owner

  Determined to provide the best support, MICE takes the stress out of planning and organisation of your event; ultimately saving you money and time to focus on things that matter the most to you. The team at MICE have planned and arranged a variety of events including Conferences, Meetings, Product Launches and Conventions. We have worked alongside leading Global Organisations right through to small start up’s. The team has a range of expertise and solutions to meet all of your requirements; working with MICE means your event is in safe hands. From the moment you contact us we will be working for you… not for ourselves; listening to what you want ensuring the perfect event for you! A complete event management solution that supports every step of the way!We are the PA you don't pay!www.miceagency.co.uk Show less

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  Cu coventry

  Sept 2015 - now

  Working alongside the head of the Law and Practice Course and lead lectures in developing course content and student experience. I had been tasked with developing student experience during time within the classroom, this included working on lesson plans and delivering the lectures to students.As part of the development i created MOOT competitions for the class allowing the class to develop confidence in legal practices and gain legal knowledge in areas such as Human Rights, LGBT Rights and Religious freedoms. Show less

  • Tutor in Law and Practice (HPT)

    Apr 2017 - now

  • Student Internship

    Sept 2015 - Apr 2017