Experience

• 

  Bangalore integrated system solutions private limited

  Feb 2005 - Oct 2007

  Application engineer

  Application Engineer, bulding custom based user friendly application for customers. Generating test reports as per ASTM standards. Customer site visits and training

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  Wipro limited

  Nov 2007 - Jan 2017

  ~ Operations Manager role for of the major account under Engery & Utilities domain operating under Managed Service stream.~ Handling day to operations and providing continous improvement of service by a team of 10 members~ Encouraging team to automate regular activities and providing continous improvement within the project scope which resulted in overall ticket reduction of 40% ~ Maintaining a good knowledge repository, ensuring team members are cross skilled and to improve FCRR~ Maintain team equilibrium by maintain right mix of resources and ensuring work done by team members is suitably recognized and rewarded~ Effectively handling change and problem managment, conducting CAB reviews Show less

  • Service Delivery Manager

    Jun 2016 - Jan 2017

  • Operations Manager

    Nov 2007 - Jan 2017
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  Shell

  May 2017 - now

  Request and catalogue advisor