Experience

• 

  Gleeson mcl

  Jan 2001 - Jan 2002

  Site administrator (document controller)
• 

  National car rental

  Mar 2001 - Aug 2004

  Rental sales agent
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  Global management promotions ltd, london/uk

  Jan 2002 - Jan 2003

  Operations administrator
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  Europcar

  Aug 2004 - Oct 2020

  Key Achievements and Responsibilities: • Championed a strategic leadership role continually reviewing activities and processes to identify and implement key improvements across efficiencies, cost-reduction and productivity and service enhancement• Developed and implemented robust and commercially viable business strategies whilst account managing various key company accounts to support sustainable business growth• Reported directly to the Regional Directors chairing senior-level meetings, developing, and presenting details and comprehensive reports to drive operational improvement• Account managed extensively with a diverse portfolio of key van clients worth £7M, across several verticals and engaging at a senior level; building and maintaining strong relationships, identifying requirements and current business objectives to develop robust solutions in collaboration with the Business Development Manager and Key Accounts team• Pivotal in process reengineering, flagging and mobilising key process improvements to achieve clarity and compliance• Successfully reduced vehicle on repair (VOR) from 8% in January 2019 to 5% in May 2019, resulting in increasing utilisation figures from 80% to 89% at the Fareham site • Directed and led commercial vehicle business across 3 sites, enhancing market share and revenue growth: increasing the on rent of van to 1000 vans plus 300 cars, between the two locations at - Purfleet and Fareham in Oct'20 with Purfleet alone at 650 vans on rent • Gained key recognition for achieving £4.25M of van revenue, during the Covid-19 pandemic• Challenged with a reduced vehicle on repair (VOR) from 19% in mid-lockdown (May – Jun 20) to 5.6% by (Sep - Oct 20) increasing utilisation from 70% to 89% in vans• Managed a re-modelling and development project at So ‘ton Airport; led the recruitment, selection and training of the team and smashed yearly auxiliary sales targets in Q4 2019 Show less Key Achievements and Responsibilities: • Successfully led diverse teams, ensuring a visible presence and hands-on motivational management whilst also providing support and guidance • Delivered strategically operational programmes impacting people, process, and organisation, delivering cost savings and improved customer service• Worked whilst leading change , transformation projects and initiatives• Gained strong HR knowledge; managed appraisals and developing personal development programmes (PDP’s) to support the development of teams and individuals and ensured the professional training and standards of the company were met • Led 5 concurrent projects from conception to completion with minimal guidance including Air Force one, To-my-car, NPS, Privilege and Priority customers’ project• Acted as the project lead within the coaching, development, and management of FTE 150+ consisting of both full time and part-time office staff with additional 20+ outsourced employees, with revenues exceeding £35m• Designed and ensured the implementation of Health, Safety and Environmental Standards, attaining a 93% score achieving Green Audits by both internal and external assessors for a 2-year consecutive period• Utilised innovative and Agile approaches to reduce average waiting time at Heathrow by 50% in 2016 leading to a 58% increase in Net Promoter Scores 2016 – 2017 • Conducted an exploratory analysis of 5-year Net Promoter trends across the site, detected potential trends, and risks concerns, implemented key coaching and staff training resulting in a +38% score increase in 2017 • Championed the identification and elimination redundant steps within the customer handling procedures, reducing time for process completion on the front desk by 30%• Held full responsibility for a £500k saving in labour resources, achieved through team restructuring, applying lean and agile methodology and adjusting shift patterns to better manage staff costs per transaction Show less - Managed and supervised FTE of 50+ consisting of both full time and part time office staff with revenues exceeding £8m. - Achieved and exceeded station targets through effective staff development and control of fleet, staff and costs within budgets. - Set, enforced and optimised internal policies to maintain efficiency and responsiveness to demands.Liaised with the Training Department to ensure staff training effectively responded to identified gaps, monitored staff performance and conducted annual staff appraisals. Show less - Increased customer satisfaction and company profitability through delivery of exceptional customer service and ensured on-time, appropriate solutions to escalating issues - Supervised and supported the Rental Sales Agents and drivers to ensure provision of excellent service to improve branch revenue - Ensured accurate documentation, data capture at check-out, and effective system maintenance - Ensured timely availability of cars through effective coordination with shift and fleet managers Show less

  • Multisite Operations Manager – Van Supersites & So ‘ton Airport

    Jan 2019 - Oct 2020

  • Airport Manager (London Heathrow Airport)

    Nov 2015 - Jan 2019

  • Station Manager

    Oct 2011 - Nov 2015

  • Asst Manager

    Aug 2004 - Sept 2011
• 

  Wheely

  Dec 2020 - Mar 2022

  Operations associate

  Key Achievements and Responsibilities: • Works as part of a dedicated team and plays a multifaceted role within an ambitious start-up tech ‘ride hailing app’ company, which has seen an uptake in revenue YOY, taking on the training of 700+ Chauffeurs into Premium Chauffeuring Skills in the last 9 month• Plays a leading role within the day-to-day operations of a high-profile chauffeur company, overseeing multiple change projects whilst engaging with key stakeholders to deliver tangible improvements to services• Nurturing bottom-line growth in all establishments through an experienced and knowledgeable understanding of P&Ls, budgets & targets, and a keen focus on short and long-term strategies, tackling inefficiencies, maximising gross profit margins• Developing and presenting detailed and comprehensive reports, this includes Data Analysis expressions and functions, importing data and transforming data for Business Intelligence• Continually reviews system processes, site infrastructure and workflow to identity and driver operational improvements to ensure SOP targets were consistently met/exceeded, this encompassed maximising sales opportunities, controlling operational costs whilst driving continual improvement of performance standards and quality • Successfully Initiated workflow and new processes for onboarding Chauffeurs; Created a real-time database for recording, monitoring, reporting and analytical deep dives in the onboarding funnel • Drives personal development - completed teaching qualification Level 3 and certification as a First-Aid Instructor, resulting in the deployment of bespoke Emergency First Aid at Work classes; personally trained over 200+ Chauffeurs in the past 6 months, delivering group sessions • Gains key recognition from senior management for operational excellence offering Accreditations to a portfolio of Chauffeur partners, developing profitable and trusting relationship Show less

• 

  Royal berkshire nhs foundation trust

  Apr 2022 - Jun 2024

  Project manager - clinical engineering team

  As a Project Manager in Clinical Engineering oversees the planning, execution, and completion of projects related to the management, maintenance, and implementation of medical equipment and technology in healthcare facilities was the prime objective. This role was to bridge the gap between clinical staff, technical teams, and external vendors to ensure that projects meet regulatory standards, budget, and timeline requirements.Key Responsibilities:Project Planning & Coordination: Develop and manage project plans, timelines, and resources to implement and maintain clinical engineering services and medical equipment effectively.Stakeholder Engagement: Collaborate with clinical teams, technical staff, vendors, and regulatory bodies to gather requirements, set project goals, and ensure alignment with clinical needs and compliance standards.Risk Management: Identify potential project risks related to medical equipment and compliance regulations, creating mitigation strategies to minimise disruptions.Budgeting & Resource Allocation: Manage project budgets, ensuring cost-effective use of resources, and oversee procurement of medical devices and technology.Quality Assurance & Compliance: Ensure that all medical equipment meets safety, performance, and regulatory standards by conducting regular audits and quality checks.Training & Support: Organize training for clinical staff on new equipment and provide ongoing support to optimise its use in healthcare settings.Continuous Improvement: Lead initiatives to enhance clinical engineering processes, aiming for efficiency, safety, and improved patient outcomes. Show less