Juan C Escobar M.S.C.S.

Experience

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  Home Depot

  Aug 2012 - Aug 2015

  Head Cashier
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  ReliantIT

  Jun 2014 - Jan 2018

  Technical Consultant
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  BNI Global

  Aug 2017 - Mar 2019

  BNI Energy
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  Invizio

  Oct 2017 - Mar 2019

  Technical Support Specialist
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  Itopia.com

  Mar 2019 - Sept 2019

  Cloud Technician
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  The Tau Beta Pi Association, Inc.

  Apr 2019 - Mar 2020

  Webmaster / Member

  Engineer Honoro Society (FIU)

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  CompassMSP

  Oct 2019 - Mar 2020

  Senior Escalation Engineer

  Formally Western Digitech

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  CompuSOURCE.net

  Mar 2020 - Jun 2021

  Director Of Information Technology

  • Oversaw a team of 10 support technicians (Levels I, II, and III), directing IT infrastructure operations for Windows and Linux-based servers to ensure optimal system performance.• Enhanced service delivery by improving work order assignment, resulting in a 20% boost in service level commitments and heightened responsiveness to IT support needs.• Spearheaded the development and implementation of new IT standards and policies, resulting in a 30% reduction in system downtime and enhanced overall IT efficiency.• Led the overall operation of the IT department, managing onboarding and offboarding, purchasing, budgeting, expenses, operations, security, vendor selection, and project assignments. Maintained a robust IT environment aligned with organizational goals. Show less

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  Managed Solution

  Jun 2021 - Aug 2022

  Technical Account Manager

  • Spearheaded client issue resolution initiatives, consistently exceeding service level targets by 20%, showcasing exceptional problem-solving skills and technical expertise.• Played a pivotal role in problem and incident management activities, ensuring a 30% decrease in incident response time and fostering a culture of proactive issue identification and resolution.• Took ownership of managing client server and desktop agent counts, implementing a streamlined approach that resulted in a 25% increase in operational efficiency and a 15% reduction in infrastructure-related incidents.• Mentored and supervised Field Engineer staff, providing targeted feedback aligned with company and departmental policies, resulted in a 30% increase in the team's technical proficiency and a 25% improvement in documentation accuracy for clients. Show less

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  Amazon

  Sept 2022 - now

  Technical Account Manager

  • Led the successful expansion of Amazon Subscription Services and Mobile Applications in Latin America, fostering strategic partnerships with telcos across Colombia, Mexico, Chile, and Peru, resulting in a 20% increase in partner distribution and customer access.• Orchestrated partner launch milestones with meticulous attention to operational and business requirements, ensuring seamless engagements between mobile partners and Amazon teams, achieved a 25% improvement in launch efficiency, exceeding regional goals.• Established a track record as a self-directed innovator, navigating new territory and delivering tangible results, proactively identified and capitalized on business opportunities, contributing to a 30% increase in revenue generation and market share in the Latin American region.• Facilitated seamless coordination between internal teams and telco partners, resulting in a 20% improvement in project delivery timelines and the successful implementation of strategic initiatives, enhancing overall service quality and client satisfaction. Show less