Suzanne Matthey

Experience

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  Sur-Seal Gasket

  Jun 2004 - May 2008

  Customer Service & Support

  • Customer order fulfillment• Up-selling/sales and support• Proactive expediting and customer care• Customer product forecasting• Prepared internal and external reports and documents using Microsoft Office products• Database and file management• Computer troubleshooting and resolution• Train new hires• Accounts receivable• Assisted with reception area and phone coverage• General administrative support and data entry

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  University of Cincinnati

  Jun 2008 - Sept 2009

  Administrative Coordinator

  • Tracked A/P related to program activities• Managed and maintained multiple databases and prepared transcripts and certificates• Created and managed an electronic file system for the Continuing Medical Education division• Served as the communications liaison between division staff and IT personnel• Assisted division staff with basic IT support• Reviewed and assisted in the development and training of computer systems, data communication processes, and user interface devices• Evaluated and created user manuals and system protocols for the newly created database• Documented, evaluated, supported, and provided problem resolution for computer system applications• General administrative support, data entry, and special projects as assigned Show less

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  University of Cincinnati

  Nov 2009 - now

  • Manage the collection and processing of submitted application materials such as test scores, letters of recommendation and especially official transcripts. Responsible for ensuring data integrity for all applicants and those who matriculate.• Resolve duplicate records created by materials arriving from multiple systems. Gain familiarity with these systems and troubleshoot common issues.• Review and enforce Grad School policy on what is considered official for each material type and prevent fraud.• Assist in the management of the admissions system and identify areas of possible improvement.• Manage and plan daily operational activities (e.g.,, import test scores, process transcripts, review possible duplicate records).• Maintain, update, and test system improvements.• Revise information and implement procedures; maintain compliance with state, local, federal and university policies and guidelines including Ohio Board of Regents Transfer Assurance Guides (TAGS) and University and Graduate School requirements.• Perform related duties based on departmental need. Show less • Manage and administer data collection• Review, analyze research, and process records• Compile information and create reports and statistical data to university and department administrators• Manage and plan daily operational activities• Coordinate processes for assigned projects, and make recommendations regarding the development of operating processes• Identify problems and recommend and implement solutions• Maintain, update and test software and data systems• Coordinate and administer training seminars for faculty, advisors, and staff• Primary contact in resolving complex faculty, staff, and student issues and concerns• Hiring and training and supervision of student workers and temporary staff• Provide annual performance reviews for students and temporary staff• Coordinate and manage the department workflow• Assist department staff with basic IT support Show less

  • Program Manager

    May 2022 - now

  • Academic Evaluator

    Apr 2020 - May 2022

  • Records Management

    Nov 2009 - Apr 2020
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  IQ4 Corporation

  Mar 2020 - Apr 2020

  Information Security Officer (ISO) Apprentice (Remote)

  • Led a team of 8 cybersecurity apprentices through weekly task deliverables aimed to enhance knowledge, skills, and abilities in the cybersecurity field• Delivered weekly virtual stand-up presentations to a cybersecurity industry-mentor from the Cincinnati Insurance Companies • Gained understanding of cybersecurity field by studying National Institute of Standards in Technology (NIST) and National Initiative for Cybersecurity Education (NICE) frameworks• Integrated cybersecurity frameworks and incident response (IR) methodologies into a case study analysis of cyber espionage• Created a capstone cybersecurity presentation and delivered it to students and mentors• Earned cybersecurity credential recognized by the U.S. Department of Labor, iQ4, and the Cybersecurity Workforce Alliance Show less