Devon Hooper

Experience

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  Oxford College Office of Alumni Relations and Development

  Aug 2009 - May 2011

  Office Assistant

  eated a system to organize mailings and donations for the alumni office • Transformed the alumni webpage making it more user friendly to visitors, thus increasing alumni usage of the page and the department’s utilization of online programs by over 25%• Performed essential administrative duties to assist the office in daily operations • Assisted in preparations for meetings and planning alumni events

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  Georgia Air National Guard

  May 2011 - now

  •Manage and deploy a $500k+ Joint Incident Site Communications Capability (JISCC) package, establishing communication capabilities for an incident site with 250+ people based on Homeland Response specifications•Develop organizational goals, policies, and procedures, including the creation of a formal attendance policy which lead to a 35% increase in mission readiness•Support and communicate higher-level guidance, such as the printer reduction initiative, ensuring alignment from department managers while maintaining operational effectiveness•Led a two-week skills-based training exercise for 24 team members across two different units, covering necessary job refresher and advancement training•Present team status and coordinate operations with fellow managers and company leaders, ensuring team members and equipment maintain a constant state of mission readiness•Currently maintain a Top-Secret Sensitive Compartmented Information (TS/SCI) security clearance Show less • Designed, configured, deployed, and tested live failover capabilities of the squadron’s Cisco IOS-based operations network to a geographically remote secondary system while maintaining full mission control and uptime parameters;• Installed and configured client allocated network equipment providing VOIP and Network services to 50+ users at a detached location; • Train incoming unit members on the duties and responsibilities of a Cyber Transport Systems Apprentice and supervise the completion of tasks that are necessary for job proficiency;• Submit reports and records via internal and federally managed systems and websites to enforce federal compliance regulations;• Configure, maintain, and troubleshoot a myriad of IT related hardware and software components, including Windows 10 workstations & laptops, mobile devices, printers, Office 365, Adobe, and OS imaging;• Develop standard operating procedures to be used by members of my team for tier 1 technical support and training purposes. Show less

  • Computer and Information Systems Manager/Warfighter Communications Operations Officer

    Mar 2022 - now

  • Network and Computer Systems Administrator

    May 2011 - Jan 2024
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  City of Douglasville

  Mar 2015 - Jan 2018

  Planner

  • Authoring, editing, and proofing of existing and proposed policies and zoning ordinances to improve the City’s commitment to sustainability while also modernizing statutes to reflect current political preferences;• Serving as my departments administrator and main point of assistance for a new computer software program that was recently implemented that increases customer service and information processing;• Developed and maintained standard operating procedures for my department to ensure task continuation and efficiency;• Serving as an intermediary and means of contact and assistance for citizens and vendors of the City of Douglasville, by answering solicitations and related inquires for all city zoning codes;• Preparing all required and supplemental documentation for Zoning Board meetings in compliance with the City’s zoning code and the State of Georgia zoning standards;• Conducting research and data analysis on current and potential bicycle and pedestrian facilities within the city and drafting an updated version of the current Bicycle and Pedestrian Plan for City Council approval. Show less

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  United State Air Force

  May 2018 - Nov 2018

  Staff Sergeant- Client Systems Technician/Unit Security Manager

  • Controlled the creation, documentation assurance, and active directory management of 500+ user accounts while also providing technical support with managing security groups, access control requests and account support including password changes and user identifiers;• Provided technical support to users by scheduling and installing hardware updates and requested software for all unit-controlled assets;• Supported Cybersecurity office as unit liaison to ensure that workstations were maintained and patched with the proper protocols, group policies, and anti-virus requirements;• Performed basic troubleshooting and maintenance of Linux servers, executed security patching of Windows servers, and routed connections between servers and remote thin clients;• Served as the primary deployed Unit Security Manager in charge of ensuring the proper handling of secure information, verifying proper access clearance, and suggesting policy changes to ensure mission security;• Effectively managed four equipment inventory accounts totaling over 400 devices, and spearheaded a unit upgrade on all workstations in order to increase system capacities and security• Preformed maintenance on squadron VTC equipment and scheduled VTC events. Show less

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  Georgia Institute of Technology College of Computing

  Dec 2019 - Jan 2024

  IT Support Professional Sr

  •Deployed and currently manage the college’s asset inventory system as well as spearheaded the plan for gathering and logging 1500+ items;•Organized the cybersecurity initiative for the College ensuring IT assets complied with remote management and security regulations as required by the University System and Institute for all endpoints;•Manage access roles for college resources and account creation for incoming faculty, staff, and students; •Provided customer service to almost 1000 technical ticket requests over a one-year span; •Maintained business, research, and academic continuity due to the COVID emergency response by ensuring remote support, training, and teaching resources were quickly available to clients;•Administer college endpoint management configurations for windows devices using System Center Configuration Manager (SCCM) and Active Directory (AD) tools. Show less

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  Georgia Institute of Technology

  Jan 2022 - now

  Academic and Research Information Technology Systems Engineer, Senior

  •Deliver Tier 2 boutique technical expertise for the Operations team, addressing support requests and tickets for over 900 faculty, research, staff, and administrative personnel with $500M+ research and $67M+ state funding•Diagnose and resolve software and hardware issues for over 10,000 endpoint devices through management tools such as JAMF, Microsoft SCCM, Active Directory, Salt, Chocolatey, and BeyondTrust •Coordinate and plan with internal and campus-wide automation teams to review, test, and update tools to enhance efficiency and effectiveness of the operations team•Develop Python and PowerShell scripts to improve the management of and status validation of endpoint devices, providing more reliable inventory and hardware lifecycle management•Serve as a cyber security liaison to the campus Security Operations Center (SOC), handling cyber incidents, endpoint security compliance, and exception management using ServiceNow and various communications tools•Ensure end-user compliance with security policies and standards thereby actively contributing to the Institute’s overall security posture and response•Spearheading an initiative to reorganize over a dozen IT workspaces and storage areas in the College, improving customer support and endpoint spin-up and stock management efficiency•Led the team in upgrading the access control management process for research laboratory systems, enhancing control over access permissions Show less