
Allen Adebayo
Adminstrative Assistant

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About me
Global Project Leader | Training & Organisational Development | Customer Experience
Education

Ladoke Akintola University of Technology
-Bachelor of Technology - BTech Microbiology, General Second Class (Upper Division)
Nexford University
-Master of Business Administration - MBA DistinctionSpecialization in Sustainability

University of the West of Scotland
-Master of Science - MS Project ManagementResearched on the complex interplay between culture, trust and collaboration in global projects.
Experience

Stradev Services Consulting
Jun 2013 - Nov 2013Adminstrative Assistant- Worked extensively with the Managing Partner to collect data on consumers, competitors, industry trends and consolidated information into actionable items, reports, and presentations for clients.

Access Bank Plc
Nov 2013 - Feb 2018Customer Service OfficerEnhanced customer experience through strategic problem-solving, effective communication, and exceptional service delivery across various channels.Key Activities:- Engaged customers for business development- Issues resolution and customer management- Sales and marketing of e-banking products and services

NobleHerald Consulting Limited
Jun 2018 - Mar 2020Project ManagerKey Activities:- Developed comprehensive project plans, including monitoring and control of resources and budgets.- Managed project documentation including milestone and operational project plans for the team and project board and other stakeholders.- Implemented effective change management for our clients, including liaising with stakeholders to understand their requirements, managing expectations and providing regular project updates.Key Achievement:- Mentored and coordinated a team of five professionals who developed business expansion strategies aligned with the organisation’s aspirations, resulting in an increase in the company’s revenue.- Consistently achieved a participant satisfaction rate of over 90%, reflecting the training program's effectiveness in meeting clients' learning expectations Show less

Deutsche Gesellschaft für Internationale Zusammenarbeit GmbH
May 2019 - Apr 2023Training And Development Consultant- Strengthened the entrepreneurial capacities of 500+ SMEs through training and coaching.- Collaborated with key stakeholders to pinpoint critical goals and developed a comprehensive curriculum for the different training. Courses covered include Writing a Business Plan, Strategic Planning, Business Models, Finance Management; Recordkeeping, Budgeting and Planning/Making Financial decisions, Communication & Negotiation Techniques, Client Management, Marketing & Sales

ALLEN FORTRESS
Apr 2020 - May 2023Project DirectorImplemented end-to-end project management, including planning, delivering, and completing projects within scope to meet clients’ expectations.Key Activities:- Maintained accurate project documentation, including progress reports, stakeholder, and steering group updates for projects. - Identified potential risks and implemented mitigation strategies to keep projects on track.- Maintained and updated the Risk and Issue log, the Action and Decision log and the Assumptions and Dependency log (RAID Management).Key Achievement:- Led a cross-functional team to implement organisational development upgrade to strengthen the capacity of Business Membership Organisations (BMOs) and Small and Medium Enterprises (SMEs) in the agribusiness sector to access business finance, third-party funding, input financing and linkages to industrial markets. Show less

Marketlyhub
May 2023 - nowProject LeadKey Activities:- Developed a comprehensive project plan, including monitoring and control of resources and budgets.- Reviewed and managed project dependencies, risks, issues and the creation of appropriate mitigation plans or escalation actions as required.- Coordinated the activity of internal and external projects and workstream leads.- Ensured appropriate governance for the successful delivery of the project.Key Achievement:- Successfully delivered a Learning Management System for a client, resulting in a 40% increase in user engagement and a 20% improvement in course completion rates. Show less

University of the West of Scotland
Sept 2023 - nowStudent Guide● Supported new students during the induction and enrolment for the 2023/2024 academic year.● Acted as a peer mentor to current students who require additional help and support to settle into the university environment.● Carried out campus tours and assisted in University-wide and Departmental events.● Collaborated with UWS staff to keep abreast of student progress, highlighting areas of complexity and concern where appropriate.
Licenses & Certifications

Certified Customer Service/Telesales Professional
- View certificate

Learning Personal Branding
LinkedInDec 2020 - View certificate

How to Design and Deliver Training Programs
LinkedInMar 2022 - View certificate

Organizational Learning and Development
LinkedInMar 2022 - View certificate

CV Success Master Class
LinkedInFeb 2022 - View certificate

Global Business
BadgrJan 2021 - View certificate

MBA Foundation Courses
BadgrJan 2020 - View certificate

How to Create and Run a Brilliant Remote Workshop
LinkedInAug 2021 - View certificate

Technology Operations Management
BadgrJan 2021 - View certificate

Learning Data Science: Tell Stories With Data
LinkedInMar 2020
Volunteer Experience
Session Lead (Nexford Learners Welcome Event)
Issued by Nexford University on May 2022
Associated with Allen Adebayo
Languages
- enEnglish
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