Stephen M.

Experience

• 

  Brady Group Singapore Pte Ltd

  Sept 2016 - Dec 2016

  Concierge

  - Working for Brady groups was interesting and enjoyable. Some of the responsibilities as a concierge was to handle customer conflict, POS tasks handing residents payments on certain bookings. gained communication skills and people skills.

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  Emprevo

  Jul 2017 - Aug 2020

  Bar Attendant

  - Working as a bar attendant in Caulfield, Flemington, and Mornington race courses for Melbourne Cup, Caulfield Cup, and also worked for the Australian Open 2017, 2018.

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  Interactive Strategies Inc

  Aug 2017 - Nov 2017

  Internship

  - Collaborated within a team focussed on solving employee health and wellbeing in and out of the workplace.- Maximized productivity by analyzing protocols and identifying areas for improvement.- Developed strong research skills to help resolve customer complaints efficiently and effectively, hence improving customer satisfaction.- Communicated effectively with faculty and staff and reflected on feedback and suggestions for areas of improvement.

• 

  Blush Creative - Professional Photography + Unique Spaces for Sublease

  Aug 2017 - Nov 2017

  Internship

  - Implemented sales and marketing strategies such as discounts and those on social media; hence increasing customer sales by 20%.

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  Studco Building Systems - AUS / NZ

  Sept 2019 - Mar 2021

  Customer Service Agent

  - Handled two main projects for which I communicated directly with clients, assessed client needs, recommended company products, organised product orders and liaised with dispatch teams and account managers; hence ensuring timely dispatch of orders to clients.- Maintained client relationships by answering incoming calls (avg.60/day); addressing their concerns, and resolving issues with multiple parties; thus helping retain the company’s clients base for repeat business.

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  Emil Realtors

  May 2021 - now

  Director

  - Spearheaded the company’s incorporation including company registration and accounts/ tax filings.- Coordinated the management of the firm by implementing company policies and overseeing the creation and running of firm social media platforms (including the website, linkedin and instagram).- Established an excellent client satisfaction record by determining client's needs and financial abilities, performing comparative market analysis, marketing and negotiating properties efficiently, and proposing tailored solutions to each individual client.- Proactively collaborated between lawyers, buyers, sellers and other real estate agents; thus gaining multiple leads and successfully closing on 3 transactions within the first 2 months of incorporation.- Recruited and motivated 5 new employees; teaching them problem solving skills, negotiating contracts, telephone etiquette and how to maintain client relationships; thus enabling them to begin client interaction within days of hire Show less

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  Point Blank Properties

  Mar 2023 - now

  Real Estate Specialist