Experience

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  Unisys

  Sept 2011 - Feb 2014

  Team supervisor

  I manage a team of agents for specific clients. Job Duties including (but not limited to):-Tracking agent performance-Making sure call performance goals are met-Handling scheduling and other HR duties-Organizing and training agents to best suit client needs-Meeting with clients to discuss their ever changing It needs.

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  Brighton securities

  Mar 2014 - Jul 2022

  I manage the IT Department at Brighton Securities. A medium sized financial services firm in Rochester, NY (Brighton)My Duties include:-Incident management for users including hardware and software troubleshooting. Systems include, Windows 7/10, Propietary software (including AS400 based), Active Directory, Windows Server 2012, Microsoft Office 2010-2016 and office 365, Intuit Quickbooks, Thomson Reuters Ultra Tax, and various other Saas platforms as needed.-Network support and design.-Vendor management for large projects and advanced troubleshooting. -IT project management and innovation tracking.-IT budget management and budget review.-Documentation of user and network resources.-Physical security collaboration with the Operations management. -Cybersecurity documentation and updating.-Duties and roles of a CISO according to the DFS Cybersecurity Regulation 23 NYCRR Part 500. (Including Cybersecurity Documentation, collaboration with outside firms for penetration testing and risk assessment, and cybersecurity education of users in my domain using Knowbe4's platform.)-Deskside support including our remote office in Batavia.-Voip troubleshooting for our phone system.-Hardware recycling for users and clients.-Supporting clients with technology interfaces with Brighton Securities. Show less

  • IT Manager

    May 2018 - Jul 2022

  • IT Coordinator

    Mar 2014 - May 2018
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  Lmt technology solutions

  Jul 2022 - Apr 2023

  An account manager who works as a technical SME, escalation point, team manager of account engineers, and project support for clients.

  • Technical Account Manager

    Dec 2022 - Apr 2023

  • Account Engingeer

    Jul 2022 - Dec 2022
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  Exxelia micropen

  Apr 2023 - Aug 2024

  It manager

  The leader of the IT Department at the Exxelia Micropen division.

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  Hillside family of agencies

  Aug 2024 - now

  Manager of technology projects

  I manage a team of Level 2 techs and the workflow for Hillside's technology projects.