Experience

• 

  Jpmorgan chase

  Jan 2004 - Nov 2007

  Customer service associate

  Provided an elevated customer experience to generate loyal clienteleDaily teller duties, including sales and administrative tasks serving customers quickly and efficientlyStudied, referenced, and applied product knowledge information

• 

  Sand castle field services

  Nov 2007 - now

  HUMAN RESOURCES MANAGER | SAND CASTLE FIELD SERVICES | 12/15 – PRESENTHR – PAYROLL & BENEFITS MANAGER | SAND CASTLE FIELD SERVICES | 05/12-12/15HR Professional and collaborative business partner adept at aligning business objectives with organizational development and HR strategy. Current key responsibilities include:Workforce development and operations planningAnnual design/coordination of site-wide development plan and budgetOn-going partnership with company leadership and owners to understand workforce needs and collaborate on solutionsOn-going review of organizational processes for effectiveness and efficiencyPartnership with Process Improvement Manager to evaluate, design, and coordinate required changesCompensation and Incentive plan design and managementComprehensive benefit plans design and administrationPlanning, creating and coordinating staff team building and wellness activitiesDaily HR management duties Show less MIS SUPERVISOR | SAND CASTLE FIELD SERVICES | 08/11-05/12MIS TEAM LEAD | SAND CASTLE FIELD SERVICES | 11/07-08/11Management Information Systems Supervisor and Team Lead, focusing on technology solutions, change management and project leadership. Supervising a staff of 5 full-time employees while serving both internal and external customer requests.Key responsibilities included:On-going review of internal processes for accuracy and efficiency, making recommendations for improvement as neededTesting of internally developed applications and automations for implementationCollaboration with sales and production teams to meet customer needs through service and technologyProject Management:o On-going collaboration with leadership to document concerns regarding processes and automationo Assist in designing efficient processes that met the needs of the organizationo Developed timelines and implementation planningAnticipated impact on end-users upon project completion, providing recommendations and appropriate action to resolve related issues Show less

  • HR Manager

    Nov 2007 - now

  • Human Resouces

    May 2012 - now

  • Management

    Nov 2007 - May 2012