Experience

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  Lincoln tech services

  Jan 2016 - Dec 2018

  Customer service representative

   Enhanced customer satisfaction by resolving an average of 50+ inquiries daily, ensuring prompt and effective solutions to technical issues. Improved service efficiency by streamlining troubleshooting processes, reducing resolution time by 30% through clear communication and problem-solving. Boosted customer retention by providing personalized support and proactive follow-ups, leading to a 20% increase in positive feedback ratings.

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  Initiative for social change in africa

  Jan 2019 - Dec 2020

  Graduate research assistant

   Collected and analyzed data, maintaining data accuracy and integrity. Prepared progress reports and presentations, contributing to project documentation. Recruited and interviewed subjects, ensuring representation across demographics. Coded and verified data, following research protocols and coding procedures accurately.

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  Pz wilmar

  Jan 2019 - Dec 2021

  General store manager / sales representative
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  Breakthrough action + research

  Apr 2021 - Apr 2021

  Trainer - consultant

   Participated in a 1-week Training-of-Trainers (TOT) Facilitated a 6-day training for community volunteers, supervisors, and community actions groups in assigned LGAs. Built the capacity of training participants to use the community dialogue framework for community volunteers. Built the capacity of participants on referrals and data tools. Ensured that participants demonstrated enough knowledge, skills, and competence necessary to conduct interpersonal communication (IPC), community health dialogues, compound meetings, and other community-level activities in their wards. Show less

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  East side universal technology

  Jun 2021 - Dec 2021

  Instructor/ feature advisor

  At East Side Universal Technology, I specifically teach Graphics Designing using CorelDraw, Photoshop, Microsoft Office Applications, Google Applications, Adobe Illustrator and as well monitoring our e-commerce website and offer feature and maintenance where necessary etc.Other related responsibilities are as follows: Design and develop appropriate computer instructional material. Manage and monitor student behavior. Initiate and implement systems, procedures and other student management issues. Develop and implement lesson plans and classroom activities in consistent with the student management issues. Determine and troubleshoot technology services for staff. Integrate special lesson plans with core academic curriculum. Show less

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  Global education and library services

  Jan 2022 - Jan 2024

  Business data analyst

   Collaborated with educational stakeholders to gather and analyze business requirements, achieving stakeholder satisfaction by 85%. Conducted interviews to document processes, resulting in a 20% improvement in student engagement. Facilitated team communication, ensuring project alignment and meeting 90% of project deadlines. Conducted data analysis, providing insights to support decision-making, leading to a 15% increase in project efficiency. Monitored and evaluated business and education projects, identifying areas for improvement. Show less

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  Breakthrough action + research

  May 2022 - Jun 2024

  Independent monitor

   Real-time monitoring of radio jingles, ensuring airing at stipulated times. Prompt identification and reporting of errors for necessary corrections. Analyzed data using Spreadsheets to inform campaign assignments and payments. Assisted in developing comprehensive reports for the state office.

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  Careerwize

  Sept 2022 - Jan 2023

  Intern

  Medical Coding and Billing Internship

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  Winrock international

  Nov 2022 - Nov 2022

  Data collector

  Farmers Enumeration

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  Jhpiego

  May 2023 - Jun 2023

  Research assistant

   Mapped existing services for gender-based violence survivors, contributing to the development of a state-wide referral directory. Conducted advocacy visits, resulting in a 70% increase in community support. Collected data using REDCAP, ensuring accuracy and completeness. Facilitated focus group discussions and securely stored audio recordings, contributing to comprehensive data collection.

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  Adesso development initiative

  Mar 2024 - Jun 2024

  Data analysis instructor - volunteer

  Conduct one-on-one coaching sessions with students, resulting in a 25% increase in their data analysis proficiency and understanding.Collaborate with industry experts to design and update course materials, ensuring relevance and alignment with current data analytics trends.Implement innovative teaching methodologies, such as hands-on projects and case studies, resulting in a 30% improvement in student engagement and retention rates.

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  Magic valley area humanitarian center

  May 2024 - Jul 2024

  Researcher - database design

   Analyzed 10+ DBMS options for MVAHC, improving data management efficiency by 30%. Presented a report comparing databases, identifying 3 solutions that cut costs by 20%. Recommended inventory systems, that enhance real-time data access and collaboration.

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  Skep foundation

  May 2024 - Aug 2024

  Project manager

  Managed a group of Skep Foundation students (BYU Pathway) pre-interns who were being trained in preparation for their major internships with global clients in Data Analytics- Customers Segmentation Analysis.

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  Springboard

  Sept 2024 - now

  Provide academic support to BYU-Pathway students, addressing inquiries related to registration, degree planning, financial concerns, and endorsements. Assist students in utilizing the Degree Planner and Degree Audit to make informed academic decisions. Offer guidance on administrative processes, including transcript requests and special cases, while maintaining a student-focused approach. Collaborate with students, staff, and team members to foster a seamless and supportive academic experience. Deliver high-quality customer service via email and virtual meetings, ensuring clear communication and effective problem resolution. Show less

  • Academic Advisor

    Mar 2025 - now

  • Data Entry Specialist

    Sept 2024 - Mar 2025