Experience

• 

  Kumon north america, inc.

  Jan 2014 - Jun 2017

  Teaching assistant

  • Tutored preschool and K-12 students in math and english• Graded the students' homework and classwork• Inputted student's grades on a computer system, CMS standard• Communicated with children and parents on requests and questions• Trained new employees on the daily routine and how to work with the students• Gave an overview on the routine with parents and students on what to expect

• 

  Paradise ballrooms

  Aug 2016 - Jun 2017

  Assistant to the manager- intern

  • Assisted manager in operating a banquet hall/event center• Helped manager answer general emails and voice mails• Took high volume phone calls• Gave tours to clients• Assisted in event coordination and sales• Booked appointments for clients in person and/or over the phone through Google Calander• Took pictures of events and posted them on their Facebook page• Created monthly security schedules for upcoming events through excel• Created contract and deposit reports for the manager• Entered info/data of guests' events on the software, Total Party Planner Show less

• 

  Packaging corporation of america

  Aug 2017 - Jun 2020

  Customer service representative

  • Knowledge of SAP• Worked closely and reported directly to the Customer Service Manager• Assisted the Customer Service Manager and department managers with given projects when needed outside my daily duties• Liason between our internal and external customers• Answered customer inquires daily through Outlook and took phone calls• Booked around 100 orders in a week• Processed credit and return requests when needed• Responded to customer complaints and had the ability to solve/fix problems• Trained other CSRs and shipping clerks when needed Show less

• 

  Cintas

  Jul 2020 - Mar 2024

  • Lead Coordinator for shared work within the different departments• Schedules for 8 alarm test and inspect technicians on annual and semi-annual inspections via email and phone call• Creates monthly spreadsheets between shared and non-shared work for over 100 customers • CSR for the core (extinguishers and e-lights) and kitchen suppression departments• Liaison between the customers and technicians• Schedules and coordinates over 100 jobs for 6 technicians on a monthly basis • Makes outbound calls to current customers to schedule their annual/semi-annual inspections• Prepares and organizes paperwork for the technicians prior to the scheduled jobs• Utilizes problem solving skills in handling customer service issues/ questions • Processed work orders for walk-in customers• Sorted and mailed out invoices daily• Filed and organized invoices on a monthly to daily basis• Reviewed a monthly report occasionally to ensure all invoices were physically present• Answered phone calls daily and transferred them to the appropriate point of contacts• In charge of creating UPS labels for outgoing packages

  • Alarm T&I Coordinator

    Feb 2023 - Mar 2024

  • Core & Kitchen Service Coordinator

    Nov 2020 - Feb 2023

  • Office Support Specialist

    Jul 2020 - Nov 2020
• 

  **

  Apr 2024 - now

  Project and services coordinator