Abhijit Das

Experience

• 

  IMS,Guwahati

  Aug 2012 - Nov 2015

  Asst. Centre Manager

  Responsibilities: • Handling new products, quality assessment of class, training and providing feedback.• Responsible for office administration i.e., handling and managing overall centre operation, preparing centre schedule for academic and administration team management.• Market expansion so as to achieve sustainability in changing market environment.• On board requisite manpower for various projects relevant to various academic and training projects, both short and long terms.• To induce centre profitability by motivating the team in the centre to work better.• Coordinating with head office regarding various developments, reporting admissions, etc.Achievements: Best Employee of the Month Show less

• 

  Videocon d2h

  Apr 2017 - Jun 2017

  Intern

  1. Increased retailer network of Videocon d2h2. Enhanced the sales of Videocon d2h and handled customer service3. Administered below the line promotion of Videocon d2h products and services

• 

  TATA AIG General Insurance Company Limited

  Jun 2018 - Aug 2019

  Management Trainee

  Responsibilities: • Handling of Personal Lines Auto Claims in designated KPG’s and ARG’s • Settlement of Claims maintaining organizational standards and ensuring profitability• Claim Servicing as per organizational benchmarks and IRDA guidelines• Effective Claims Examination and Prompt settlement of claims as per agreed timelines and standards• Loss Minimization by promptly disposing of salvage; follow-up for subrogation recovery and ensure timely fund flow through closure of transactions relating to claims • Resolution of customer grievances in timely manner• Data and report generation for the regulator • Attendance to IRDA and audit queries and resolutions• Facilitate remittance to overseas recipient of claim proceeds, in foreign currency and inter-company settlements• Ensure effective handling of Internal and External customers for better service quality Show less

• 

  Delhivery

  Mar 2020 - Sept 2020

  Logistics Operations Manager

  1. Optimal utilization of manpower to obtain increased productivity in terms of bag handing and time management2. Training and development for both off-role and on-role employees along with weekly review to uplift the service level efficiency 3. Maintaining the SOP’s to acquire highest USL Success percentage on a consistent basis4. 5S methodology followed to decrease various wastage and smooth functioning of operations 5. Process improvement by implementation of FLMS (Put Away and Pick Up) for all Inbound and Outbound shipments Show less

• 

  Mahindra Logistics

  Oct 2020 - Nov 2022

  Deputy Manager Operations

  Amazon Sort Center: o Exceptional Performance Index maintenance by achieving more than the set goals for all themetrices for the site throughouto Consistent enhancement in productivity by TPH optimization in each process path whichamplified the building productivity so as to set new benchmarkso Achieved peakiest volume during Diwali’21 with best operational performance metrices under 6Pillars of ‘Brilliant Basics’ viz., Safety, People, Quality and Customer Experience, Nail the Plan,Environment and Costo Conducted sessions on Learning and Development for employees to increase the proficiency ofexisting employees and ramping up of newly onboarded employeeso Deep Dive and analysis of ERP captured data for various report generation and removal ofbottlenecks on the basis of RCAo Hiring and rostering of On-Roll and Off-Roll employees in co-ordination with LHR and L&Dteamo Implemented Kaizen’s on ground as a process of continuous improvement and also wastagereduction in terms of steps taken and distance covered by a process associateo Worked in projects for productivity improvement, loss minimization, eradication of duplicationjobs and steps reductiono Handled various LH delays smoothly to save on the EDD and PDD for better CX experience Show less

• 

  Shadowfax

  Nov 2022 - now

  Manager

  o Performance Improvement and Expansion of Last Mile Network for the organization across North East Zoneo Optimization of metrices for the region: FAD, CPD, Conversion, CX Experience, RTO, etc.o Development and Improvisation of Hub Hygiene for Self, P2P and Franchise hubso Driving the expansion to enhance the reach and increase the company network across 7 stateso Handling of External and Internal Stakeholders for timely resolution of contingencieso CPS reduction through Cost optimization: Implementation of multi-modal low-cost transportation for DSC to hub movement Show less