Mmadipolelo Pitjeng

Experience

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  Cotton On USA Inc

  Jan 2011 - Jan 2013

  Sales Assistant

  Consistently met or exceeded sales targets by actively promoting products and encouraging customer purchases.Played a key role in maintaining visually appealing store displays, ensuring the store adhered to Cotton On’s visual merchandising standards.Contributed to efficient stock management by assisting with stock replenishment and inventory checks, ensuring products were well-displayed.Ensured smooth transactions by accurately processing sales and payments, maintaining a high level of customer satisfaction at checkout. Show less

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  Cotton On

  Jan 2013 - Jan 2019

  Assistant Manager

  Achieved exceptional omni-customer experiences, aligning with the group’s model to boost satisfaction. Managed resources, hours, and wages to ensure profitability and efficiency. Maintained store productivity, excellence in visual merchandising (VM), and loss prevention to protect top-selling items. Utilized data insights to improve store performance. Ensured inventory compliance and efficient stock management. Provided coaching and development for team growth, facilitated succession planning, and conducted performance reviews. Led the team to become engaged brand ambassadors, enhancing brand loyalty and store success. Show less

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  Cotton On Eastgate

  Jan 2019 - now

  Store Manager

  Delivered exceptional omni-customer experiences, aligning with the group’s customer experience model, improving customer satisfaction.Managed hours, resources, and wages, ensuring profitability and optimal operational efficiency, while enhancing the customer experience.Maintained store productivity and excellence in visual merchandising (VM) and loss prevention, safeguarding best sellers.Led and executed VM strategies, ensuring store displays met group standards, boosting sales.Utilized data insights to drive performance improvements and store contributions..Ensured compliance in inventory management, leading the team to maintain efficient stock control.Provided continuous coaching and career development, facilitating succession and growth within the team.Conducted regular performance reviews, offering constructive feedback to drive individual and team success.Led the team to become brand and product ambassadors, increasing engagement and brand loyalty. Show less