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Justin Costello

Justin Costello

Sales Clerk

Followers of Justin Costello22 followers
location of Justin CostelloAppleton, Wisconsin, United States

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  • Timeline

  • About me

    Fox Valley Technical College Student - Service Technician at PC Mechanics

  • Education

    • University of Wisconsin Oshkosh

      2000 - 2005
      Bachelor's degree Criminal Justice/Law Enforcement Administration

    • University of Wisconsin Oshkosh

      2000 - 2005
      BS Cultural Studies/Critical Theory and Analysis

  • Experience

    • The Cellars Wines & Spirits

      Jan 1999 - Jan 2007
      Sales Clerk

    • General Beverage Sales Company

      Jun 2005 - Jan 2007
      Sales Representative

      Generated sales growth in Red Bull energy drink division.Expanded client base.Oversaw placement of promotional material at business locations.Dispatched marketing merchandise used to promote products to clients.Organized products by department in warehouse.Improved inventory spreadsheets.Refined processes for account delivery.

    • West Unified Communications Services

      Jan 2007 - Sept 2009
      Sales Agent

      Promoted small business accounts for American Express.Surpassed sales targets from outbound dialing.Informed business owners of benefits with American Express. Achieved all sales goals.Consistently achieve the highest level of QA.Proficient in relating technical information to all audiences.Monitored team calls for internal quality audits.

    • UnitedHealth Group

      Oct 2009 - Oct 2016
      Licensed Insurance Agent

      Collaborated with vendor partners to ensure proper implementation of program.Developed effective relationships with all call center departments through clear communication.Worked with upper management to ensure appropriate changes are made to improve customer satisfaction.Assisted Medicare & Retirement training via WebEx.Service Hero award recipient for outstanding contributions to the division. Improved end 2 end call flow by leading project which included system enhancements.Member of elite team required travel frequently to domestic location.Ensured accurate delivery and facilitated training material.Member of vital training team that mentored new agents.Preformed analytics and investigated consumer complaints.Facilitate training programs ranging in length from 4-5 weeks for groups of 15-25 peopleAudited calls with Qfinity software.Provided floor support and monitored calls in real-time for sales representativesPerformed business analytics and Interpreted SMRT reporting software to track trends and opportunities.Partnered with Workforce to create IEX scheduling.Coached agents on sales call flow.Quantified Key Performance Indicators for productivity.Cultivated productivity in the vendor channel.Assisted IT with AVAYA phone setup. Show less

    • Fox Valley Technical College

      Jan 2017 - now
      Student

      Current student, working towards a AAS degree in network systems administration

    • PC Mechanics

      Apr 2017 - now
      Service Technician

      Refurbish machines, image systems, malware removal, troubleshooting

  • Licenses & Certifications

    • Responsible Beverage Service

      Fox Valley Technical College
      Oct 2000

    • Accident & Health WI Insurance License

      National Association of Insurance Commissioners (NAIC)
      Mar 2016