Wayne Haw

Experience

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  B Spanner Accountants and Auditors

  Jan 1992 - Mar 1996

  Audit Senior

  Trainee AccountantAuditorAccountant

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  Altron

  Apr 1996 - May 1998

  Group Informations Systems Consultant

  Group Investigative AccountantGroup Information Systems Auditor

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  Aberdare Cables

  Jun 1999 - Jul 2003

  Business Systems Manager

  Assistant Group IT ManagerSAP Project Manager

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  Mercedes-Benz South Africa

  Jul 2003 - Apr 2008

  IT Manager

  IT Manager : Business Consulting - Sales and MarketingShared Services IT Division : Finance, Sales and Marketing - DC Financial ServicesIT Manager : Business Advisory and Operations ManagementIT Manager : Integration

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  Accenture

  Apr 2007 - Apr 2008

  Consulting Manager

  Consulting Manager for Products - Automotive PracticeClients included:-DaimlerChryslerToyotaVolkswagenNissanEdcon ITSouth African Revenue Servcies

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  Bytes Technology Group

  May 2008 - Oct 2008

  Sappi Service Delivery Manager

  Service Delivery Manager for Sappi SAP Outsource Account

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  Sappi

  May 2008 - Oct 2008

  AMS Service Delivery Manager

  SAP Support Team Manager - Outsourced to Bytes Systems Integration

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  Liberty Group

  Nov 2008 - Jun 2010

  Manage the SAP Centre of Excellence within Group IT Enterprise Applications at Liberty Holdings Limited, part of Standard Bank South Africa.Areas include: - SAP - FI/CO, HCM, BW, Business Objects, Real Estate, SRM, MM, SEM-BPS, Basis, Workflow, Enterprise Portal - Hyperion - HFM - IT Controlling - Enterprise Applications Service Management - SAP Programme Management - People Development Responsible for Programme and Service Management at Liberty Group Information Technology : Enterprise ApplicationsEnterprise Applications include SAP systems and Business InteligenceSAP ECC (FI/CO, HCM, Real Estate, PS), SRM, eRecruit, BW, SEM-BPS, Business ObjectsBusiness Inteligence Infosphere

  • Head of SAP Centre of Excellence

    Sept 2009 - Jun 2010

  • Programme and Service Manager : Enterprise Applications

    Nov 2008 - Sept 2009
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  SAP

  Jun 2010 - Nov 2011

  Business Transformation Services

  Principal Business Transformation Consultant.Business Transformation Principle for SBSA Value Partnership.IT Transformation Services with Business Consulting for Field Services at SAP Africa.

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  IBM

  Nov 2011 - Jan 2013

  SAP Practice Delivery Executive

  Responsible for the IBM SAP Practice in South AfricaDelivery Executive for SAP ClientsSAP Banking Champion for MEASupporting Go To Market across Industry and Service LinesSAP Delivery ExcellencePeople ManagementPractice ManagementClient Account ManagementCommunity participationSubject Matter Expert

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  SAP

  Jan 2013 - Oct 2017

  As Quality Director for the SAP Africa Market Unit, responsibilities include:• To proactively support excellence in the customer engagement lifecycle including mitigation of known risks internally as well as with our customers and partners, this includes programmes such as Secure Customer Success;• To increase customer satisfaction in leading de-escalations whilst protecting profitability and supporting growth;• To continually drive change that ensures that SAP delivers on its promise thus promoting SAP as the quality brand. Show less

  • Quality Director - Africa

    Jul 2014 - Oct 2017

  • Business Transformation Consultant

    Jan 2014 - Jul 2014

  • Programme Manager

    Jan 2013 - Dec 2013
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  SAP Ariba

  Sept 2017 - Mar 2019

  Senior Customer Engagement Executive

  Cloud Customer Engagement Executive as part of the Africa SAP Ariba Customer Value Organisation. This role is involved from pre-sale throughout the Customer lifecycle, managing the Customer relationship with detailed responsibilities to ensure that Customers achieve optimal value from SAP Ariba at every stage of their journey. This is achieved by driving adoption and value realisation, including delivery of value for both supplier and buyer Customers on the Ariba Network, the world’s largest business network. Show less

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  SAP

  Mar 2019 - now

  As a SAP CX Specialist Customer Success Partner (S-CSP) I proactively engage with assigned customers to drive mutual success across the Land, Adopt, Consume & Expand (LACE) cycle, with specific emphasis on ACE (Adopt, Consume and Expand). We help customers achieve business outcomes by engaging as a trusted advisor to the customer’s senior executives within a customer’s buying centre and aligning with the right customer LoB executive(s) for each stage of the customer’s transformation.Activities include customer value realization, customer’s business goals, relationship management, business impact (KPIs) measurement, entitlement consumption, feature/function consumption and renewal substantiation. Show less

  • Regional Director, CX Customer Success Middle East and Africa

    May 2024 - now

  • SAP Digital Ambassador

    Oct 2018 - now

  • SAP Customer Experience (CX) Specialist Customer Success Partner (S-CSP)

    Jan 2022 - May 2024

  • SAP Customer Experience (CX) Customer Engagement Executive

    Mar 2019 - Dec 2021