Shoaib Mustafa Hashmi

Experience

• 

  JAZZ TELECOM LIMITED

  Mar 2010 - Apr 2012

  Assistant Manager

  Goals and Objective achievements Sales Target Allotting Looking After Sales Team Developing Targets for Sales Team Reporting Targets and performance to Manager Cash Controlling Establishing new Links Sheets and data sorting Administration Managing Customer Service

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  Mobilink

  Jan 2013 - Jan 2015

  Associate CCR

  Dealing inbound customers on 111 and 789

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  Asad Javed And Co

  May 2015 - Dec 2016

  Sales Coordinator/Analyst/Administrator

  Managing all the sales related activity of the company. Salaries preparation and incentivesDetailed Sales analysis reports. Writing up accurate and grammatically correct sales correspondence.Tracking sales orders to ensure that they are scheduled and sent out on time..Ordering and ensuring the delivery of goods to customers.Ensuring that staff uniforms and personal appearance are always clean and professional.Carrying out administrative tasks such as data input, processing information, completing paperwork and filing documents.Organizing sales promotional campaigns.Contacting potential customers to arrange appointmentsSpeaking with customers using clear and professional language.Resolving any sales related issues with customers.Completing the administrative needs of Head Office.Responding to sales queries via phone, e-mail and in writing.Accurately analysing and assessing statistical data. Show less

• 

  Federal Board of Revenue (FBR), Islamabad

  May 2017 - Feb 2022

  TAX Facilitation officier
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  PRAL, FBR

  Mar 2022 - now

  With 7 years of professional experience, including 1 year as a System/Business Analyst, I specialize in analyzing business processes, identifying system requirements, and implementing solutions that align with organizational goals. At PRAL under the FBR, I led key projects across Pakistan and AJK Revenue Authority, driving digital transformation and improving operational efficiency.Key Projects:-Registration System: Developed a robust taxpayer registration system, reducing processing times by 40% and improving data accuracy.Payment SystemDesigned an optimized payment processing system, enhancing tax collection efficiency and reducing processing times.Refund SystemStreamlined refund disbursements, cutting processing times and boosting taxpayer satisfaction.Advance Tax System Implemented an automated tax calculation system, improving compliance and revenue forecasting.Responsibilities:- Conducted business process analysis to identify inefficiencies.- Gathered and documented business requirements, ensuring alignment with project goals.- Designed system architectures and workflows to meet business needs.- Collaborated with development teams for accurate implementation.- Conducted system testing and UAT to ensure quality and functionality.Business Analysis: Requirements gathering, process modeling, gap analysis.- System Design: Architectures, workflows, and prototypes.- Stakeholder Engagement: Building relationships and managing expectations.- Technical Proficiency: Agile, Waterfall, MS Visio, Figma.Achievements:- Successfully implemented revenue systems, improving efficiency and revenue collection.- Played a key role in modernizing tax processes through digital transformation.- Received positive stakeholder feedback for delivering high-quality solutions.I am a results-driven professional with a proven track record of delivering impactful solutions that drive organizational success. Show less Be in charge of running and managing the team of FBR call center consists 30 individuals. Monitor all calls to ensure that due procedures and quality standards are strictly adhered to. Facilitate and organize training session for all agents and participate in recruitment of new call center agents. Conduct regular review of all call center agents performance and organize training sessions for under performersSubmit regular reports to management and seek new ideas and strategies to improve performance at the center. Keep up with trends and happenings in the industry and ensuring adherence to industry standards. Ensure that clients are kept happy and satisfied at all times by providing prompt response and solutions to their challenges at all times. Ensure a safe and harmonious working environment for all other team members and delegate duties to all team members. Show less Key SkillsRegistrationIncome Tax ReturnsSales Tax ReturnsFED ReturnsIncome Tax Witholding StatementsSales Tax Witholding StatementsIncome Tax OrdinanceSales Tax ActsAdvance taxationIRISIRIS 2.0E.FBRPaymentsDuties and responsibilities Providing technical support in registration of individuals, AOPs, Companies (SECP, SMEDA, LLP). Providing technical support in preparation and filing of tax returns pertainingto income tax of salaried individuals.Providing technical support in preparation and filing of wealth statements ofindividuals along with reconciliation and taxplanning.Providing updated information regarding income and sale tax SROs, Circulars, STGO (Sales Tax General Orders). Providing technical support in Filing and dealing with appeals before the tax authorities. Advising technical and law related info on tax planning and on specifictax problems.Providing technical support in obtaining tax exemption certificates.Providing technical and legal support in creating and rectifying E payments (Income tax, sales tax, POS)Providing technical and legal support in Property taxes. Show less

  • Junior System Analyst

    Aug 2024 - now

  • Team Lead

    Oct 2023 - Aug 2024

  • Junior User Supports Officer

    Mar 2022 - Oct 2023