Experience

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  Literature and teaching ministries

  Sept 2007 - May 2008

  Office intern

  Assisted with administrative tasks including filing, scheduling, and updating the website using DotNetNuke in support of the organization’s efforts to publish books in other languages

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  Sears, roebuck and co.

  Aug 2008 - Aug 2009

  Cashier/customer service
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  Del rio bordertown restaurant

  Sept 2009 - May 2011

  Waiter
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  Computer trade recycling center

  May 2011 - May 2012

  Sales manager

  Made contacts in the region to gather electronics to recycleAssisted in breaking down, sorting, and packing materials

• 

  Aegis communications group, llc

  Apr 2012 - Mar 2013

  Ensured operations were performing at maximum efficiency by gathering and analyzing data and producing and delivering reports to managementUsed Microsoft Excel on a daily basis Performed retention-based sales and service for online membershipsAccepted into supervisor training program within three months of role

  • Traffic Analyst

    Oct 2012 - Mar 2013

  • Telecommunicator

    Apr 2012 - Oct 2012
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  Verizon wireless

  Apr 2013 - Apr 2015

  Technical support

  Assisted customers with domestic and global billing and equipment questions and performed full device and equipment troubleshootingDeveloped knowledge of mobile service domestically and globally, led team in meeting sales goals, and worked with a team of consultants to improve call center morale and efficiency

• 

  Karl's pedicab

  May 2015 - Oct 2015

  Pedicab operator

  Started and ran small business providing bicycle taxi services

• 

  Charter communications

  Nov 2015 - May 2016

  Technical support

  Provided inbound technical support for cable internet and phone servicesUsed database, device reporting, and account management tools to consistently meet team goals

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  Spectrum ecycle solutions, inc

  Mar 2016 - May 2020

  Remarketing manager

  Managed technology refurbishing, sales, and shipping teams including: setting work priorities, tracking time off balances, filing time sheets, hiring and training new team members, leading training refreshers, coaching and disciplining as necessary, determining better methods for workAnalyzed recycled lab, medical and other specialty electronic equipment for resale and executing sales strategies for the firmGuided ground and freight shipping practicesPerformed administrative duties such as answering phone calls and emails, assisting walk in customers, and scheduling pickups and deliveriesTracked and reporting metrics in compliance with regulatory and certificatory standardsProvided input on marketing and financial decisions to the ownerImproved workplace moraleBuilt and maintained relationships with repeat buyers to expedite sales Lead reorganization of warehouse workflow to enhance efficiencyIncreased eCommerce revenue for the company by over 650% in first year and maintaining growth and stability afterward. Show less

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  Charter communications

  Jul 2020 - now

  Assists Legal Operations department with research requests, document management via iManage, and process improvementHandles incoming communications via Smartsheets, email, and physical mailImproves collaboration with boundary partners via SharePoint and other internal communication systems Utilizing Salesforce to create and process orders for the Enterprise Sales Team.Met or exceeds metrics both in office and while WFH.Assisted in updating specialty account process documentationProviding consistent support and direction to the team via WebEx, both in group chat and side chatsSupporting all sales verticals in the Sales Support role Providing inbound technical support for cable internet servicesUsing database, device reporting, and account management tools to consistently meet team goals

  • Associate Project Manager

    Aug 2023 - now

  • Enterprise Sales Operations Specialist

    Oct 2021 - Aug 2023

  • Technical Support

    Jul 2020 - Oct 2021