Rodrigo Sagara

Experience

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  Telefónica

  Mar 1995 - Jun 1997

  Estagiário de tecnologia da informação
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  MGI Consulting

  Nov 2000 - Dec 2001

  Software Programmer
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  Servpoint Informática

  Dec 2001 - Jun 2004

  System Analyst
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  ANBIMA

  Jul 2004 - Mar 2010

  • Rolled out project and portfolio governance—templates, cadence, and reporting—improving predictability and visibility across initiatives.• Implemented delivery standards—scope baselines, change control, RAID logs, and UAT sign-offs—and coordinated vendors and partners.• Introduced lightweight agile practices—iterative planning, demos, and retrospectives—aligned with regulatory constraints. • Developed and maintained internal systems supporting market operations; authored functional and technical specifications and defined UAT test cases.• Built interfaces and integrations between back-office tools and reporting systems, improving data consistency and data reconciliation.• Created user guides and runbooks; supported deployments and change control with business and infrastructure teams.

  • Project Manager

    Feb 2008 - Mar 2010

  • Senior System Analyst

    Jul 2004 - Feb 2008
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  Itaú BBA

  Apr 2010 - Sept 2011

  Senior System Analyst

  • Led system-integration initiatives between core banking and satellite systems; produced functional and technical specifications and authored test plans.• Coordinated change control—releases, approvals, and rollback plans—with business, infrastructure, and security teams.• Improved documentation quality and stakeholder communication, reducing defects and handoff issues.

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  DumbaPay

  Sept 2011 - Jul 2013

  Technology Manager (Payments)

  • Managed payments-platform operations, strengthened security and access controls, and prioritized the technical backlog in partnership with business stakeholders.• Formalized technical documentation—APIs/integrations and runbooks—and the change-advisory process (risk assessments, rollback plans), improving reliability and audit readiness.

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  GoAppes

  Sept 2013 - Dec 2015

  Product Owner

  • Defined product vision and strategy, structured the backlog and roadmap, and set acceptance criteria and release plans.• Coordinated design-to-engineering handoffs and prioritized work using user feedback and data.• Maintained PRD/spec documentation standards and drove cross-functional alignment.

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  Refuge

  Jun 2016 - Dec 2017

  Facilities Operations Manager

  • Standardized operations and facilities procedures—SOPs, SLAs, and safety protocols—improving consistency and audit readiness.• Optimized costs through vendor management, contract reviews, and consumption controls; improved service reliability.• Created operations playbooks and maintenance/occupancy KPIs; established a reporting cadence with clear ownership.• Implemented sustainability and safety policies aligned with compliance and risk controls.

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  Nova Consultoria e Investimentos

  Feb 2019 - Jan 2020

  Senior Product/Business Analyst

  • Supported digital financial products; authored requirements and PRDs, and defined and coordinated acceptance criteria with engineering.• Assessed regulatory risks and KPIs; built lightweight dashboards for product and customer metrics and portfolio oversight.• Partnered with Business, IT, and Risk & Compliance to align scope, timelines, and reporting.

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  Appex

  Feb 2020 - Nov 2023

  Project Manager (Digital Transformation)

  • Orchestrated cross-functional programs (Operations, IT, Finance) to standardize and automate processes.• Implemented OKRs/roadmaps, backlog hygiene, and executive reporting, increasing delivery predictability and release quality.• Authored SOPs and operational checklists to support compliance and continuous improvement.

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  Appex

  Feb 2024 - Mar 2025

  Specialist, Enablement & Operations

  • Set up a discovery-to-delivery cadence with PRD templates, acceptance criteria, runbooks, and documentation standards, reducing handoff friction.• Established change governance—DoR/DoD criteria, peer reviews, and access/version control—and executive status dashboards (milestones, risks).• Built a knowledge repository in Confluence and Notion with a clear taxonomy and decision logs, improving traceability and reuse.• Facilitated prioritization, journey-mapping, and JTBD workshops; drove alignment across business, design, and engineering. Show less

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  Self-employed

  Apr 2025 - now

  Career Transition — Japan Resident (Work Authorized)

  • Focus: banking operations, PMO, change management, process governance, and documentation standards (SOPs/PRDs/specs).• Based in Japan; work authorized as a Long-Term Resident. Immediate availability for Portuguese/English roles (remote or Kanto-based).• Actively interviewing and studying Japanese daily; open to conversations with Operations, PMO, and Change teams.