Experience

• 

  Carmike cinemas

  Aug 1999 - Apr 2006

  Usher manager

  Performed managerial work for all ushers at the theatre.

• 

  Ricoh usa, inc.

  May 2006 - Sept 2014

  Product support specialist

  Managed numerous internal and external projects, start-up programs, and databases (online accounts, service calls, supply orders, and hardware removals). Accountable for solving technical, service and sales problems. Trained and mentored junior employees on various IT processes and applications.

• 

  Athens-clarke county unified government

  Sept 2014 - Oct 2017

  Systems analyst ii

  Managed organization’s systems, databases, and multiple servers (Police Department database, Records Management System, etc.), ensuring its smooth and effective operation. Developed various operating and troubleshooting guides for colleagues and new hires. Generated internal and external reports utilizing VBA. Extensively engaged in data mining and analysis. Ran database backups. Provided IT support to department’s staff.

• 

  Ricoh usa, inc.

  Oct 2017 - Jul 2018

  Field service representative

  Seamlessly performed all functions to provide proficient IT support and other services such as production printing, mail service, hospitality, product delivery, etc. Administer inventories for clients, as needed. Manage all record systems and other documentation timely and accurately.

• 

  City of fort myers

  Jul 2018 - now

  Responsible for the daily activities and work product for the Records Management/Vital Records Program ensuring that all citywide documents are filed, processed consistent with the Florida Public Records Law and City Ordinances and Resolutions. Administrator of all public records request filed and tasked with managing over 30 storage units at our offsite storage building

  • Records Manager

    Oct 2020 - now

  • Records Supervisor

    Jul 2018 - Oct 2020