Experience

• 

  Consultants and chartered accountants

  Jun 2014 - Oct 2014

  Auditor
• 

  Emerging media uk

  Jun 2015 - Oct 2015

  Telesales specialist

  Job description:. Telesales and marketing on behalf of leading companies in United Kingdom.Achievements:. Meeting monthly targets.

• 

  Teleperformance

  Mar 2016 - now

  Key Responsibilities and Accountabilities:. Daily supervision and promoting the development of advisors including 80% of their time monitoring and coaching . Handle staff escalations . Identify staff training and development. Monitor and measure advisor level performance. provide regular coaching, along with formal and informal performance feedback. . Hold regular staff meeting. Promote positive employee behaviors by leading by example. Meet defined, and overall performance goals. Proactively maintain and deliver the required service levels whilst maximizing productivity in the team to ensure the desired financial goals . Working with a POC to identify opportunities and generate action plans. Hold meetings and conduct performance review . Communicate and resolve issues that affect the performance criteria Show less Job description:. Providing full Software troubleshooting and assistance. . Address all customers needs, complaints. . Responding efficiently and accurately to customers ensuring the FCR, and customer satisfaction.Achievements:. Achieving all KPIs month over month.. Top achiever 9 months. 6 months on a row. . 3rd best technical support representative globally in 2017.Other responsibilities:. VOC analysis . Highlighting outliers . Logging rate daily tracker. Escalation LOB Show less

  • Assistant Contact Center Manager

    Jan 2022 - now

  • Contact Center Supervisor

    May 2019 - Jan 2022

  • Technical Support Representative

    Dec 2016 - May 2019

  • Call Center Representative

    Mar 2016 - Nov 2016