Yusein Shen

Experience

• 

  Microsoft

  Aug 2016 - Dec 2019

  Partner Manager is a SPOC within the FastTrack team dedicated to customer success focused onassisting partners with FastTrack resources and tools to drive efficiency. Partner manager understands partners business and technology needs, decision-making structure, sales and delivery processes, partner satisfaction and anything else that help to establish their status as a trusted advisor and foster strong relationships both with partners and Microsoft field.• Manage and lead a specific set of Microsoft FastTrack Ready Partners to deliver technical and adoption activities to our joint customers• Understand the partner eco-system within Microsoft and help partners leverage it for their success within the program• Understand the partner’s business values and goals and influence them to change their business process to be more effective in driving M365 deployment by embedding the FastTrack ready program into their strategy.• Develop foster and maintain effective working relationships with engineering, marketing, Enterprise Services\Support and field sales and partner teams to deliver key business metrics• Establish a rhythm of business to stay engaged and informed about the partner's strategy, business priorities, investments and execution• Present at international partner events organised for the FastTrack Ready Partners community and assist with event planning, present content to partners.• Work with the Microsoft Program Team to continuously improve the partner program andprocesses. Show less Fasttrack Manager is responsible moving customers to cloud and acts as single point of contact for all onboarding/fasttrack related escalations from customer side.-Manage and lead a set of Office365 customer thru the technical onboarding process as prescribed by FastTrack remotely.-Analyze, develop and communicate key Onboarding process and technology improvement feedback for Office365 Onboarding and entire deployment cycle.-Deliver business metrics for FastTrack.-Develop, foster and maintain effective customer relationships maintaining CSAT.-Story telling: ability to create narratives on an emotional level, delivering clear outcomes and a call to action.-Ability to identify and scope programs and guide supporting business case development and management approach.-Manage adoption activities of products after onboarding. Show less

  • Fasttrack Partner Manager

    Feb 2018 - Dec 2019

  • FastTrack Manager

    Aug 2016 - Feb 2018
• 

  Progress

  Feb 2020 - now

  Tools: Salesforce, Oracle CPQ, Steel Brick CPQ, Salesloft, Linkedin Sales Navigator, Lusha, Litmos• Establish productive and professional relationships with key stakeholders in assigned partner accounts.• Coordinate with the internal Progress teams, including Pre-Sales Support, Customer Service, and Management team to align with partner performance objectives and expectations.• Run the partner target program periodically with all partners to meet assigned targets for profitable sales volume and strategic objectives in assigned partner accounts.• Proactively lead a joint partner GTM program that develops mutual performance objectives, financial targets, and critical milestones associated with a productive partner relationship.• Proactively sell through partner organizations to end customers in coordination with partner sales resources.• Responsible for managing the training/certification and development needs of each partner and up-scaling them.• Manages potential channel conflict with other sales channels by fostering excellent communication internally and externally, and through strict adherence to channel rules of engagement.• Be the internal voice to Progress on the partner program challenges and product-related challenges coming up from partners.• Responsible for sales and revenue channels and generating periodic reports on various strategic activities.• Joint collaboration with Field Sales & Inside Sales team to develop partner programs.• Joint marketing activities with partners to increase visibility and spread reach.• Analyze partner performances on a quarterly basis and provide feedback for improvement, observe any unusual business patterns, and ensure partners maintain high levels of customer satisfaction.• Manage the deal registration process for partners and validate the pipeline development activities of partners. Show less

  • Partner Account Manager, Senior

    Nov 2020 - now

  • Business Development

    Feb 2020 - Nov 2020