Wisdom Harris Adzivor

Experience

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  SKYNET-COSTAL DE SOL

  May 2001 - Jun 2006

  System and Network Technician

  • Setup security policies for users• Quick arrange repair for hardware and software• Password and identity management• Create backup and recovery policy• Create file systemsTECHNOLOGIES:Linux and MS windows serversCisco router and switchesDNS serversIBM and HP servers

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  Atlantic International Technology

  Jul 2006 - Jan 2009

  Support Technician

  ATLANTIC INTERNATIONAL TECHNOLOGY, Malaga Spain.• User administration and identity management• Monitoring and maintaining systems and network• supporting roll-out of new applications• Installation and maintenance of system infrastructureTECHNOLOGIES:MS windows server active Directory, Linux web and application serversCisco routers and switchesDNS serversOn-site and remote assistance, VPN, NAT, mysql databases, apache/tomcat. bash scripting, python

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  Valeo serviceEspaña

  Feb 2009 - Jan 2012

  System Infrastructure and networks Support Engineer

  • Service Desk and Incident Management, Plan and identify KPIs, incident Priorities and escalation • Managing and processing customer request• Improve customer satisfaction with continues service improvement• Work with other IT team to establish a robust Business Continuity Plan and Disaster Recovery Plan and participate in the Disaster Recovery practices • Provide prompt report and accurate feedback to customersTECHNOLOGIES:Vmware virtualization, Redhat linux web/application servers, SAP - CRM, BW, Mysql database.Cisco Routers and switches, TrendMicro antivirus and firewalls, Land desk. MS windows Active directory servers, hardware and software. Remedy ticketing app. Show less

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  Mediatech Solutions

  Feb 2012 - Sept 2014

  System Support and Network Security Engineer

  • Take ownership of customer issues reported and see problem through to resolution• Monitor system performance and network communication• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues• Documentation• Incident management, Set up KPIs and escalation rules• Coordinate with suppliers to get resources to investigate, identify and resolve incidents in timely mannerTECHNOLOGIES:Cisco Routers, switches ASA firewalls, proactive monitoring, nagios and cacti, McaFee antivirusMS windows servers, Redhat and Suse Linux ServersApache Tomcat and MS IIS, Mysql, Vmware 5.1, DNS, Load balancers Show less

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  Huawei Technologies

  Oct 2014 - Apr 2023

  - Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed- OCS Requirement Analysis, Offerings and Data instance implementations and Documentations- Service Integration and Writting TEST CASES and Carrying out TESTs after implementations- Coordinates deployments with internal, external IT Teams, Intergration Teams, Solution Architects and service vendors whilst ensuring Software releases are well managed and Testing has been carried out and signed off in lower environments prior to any deployments to the live estate- Owner of the Incident, Request, Change, Software release and Escalation processes, ensuring high levels of performance, accurate reporting and establishing service improvement activities- Manages day to day incidents and major incidents by working with multiple service vendors, Delivery team and managed service teams- Translate and communicate technical information so that it can be clearly understood by customers and colleagues Show less - Infrastructure design, including OS/Network/Database/Storage/virtualization- Infrastructure implementation, including OS/Network/Database/Storage/virtualization- Migration of database/storage, Expansion and maintenance- Resolve unforseen tasks related to infrastructure domain- Huawei E9000 Servers Huawei Storage Technology ImplementationTECHNOLOGIES:- Network hardware and Data Center technologies- Shared storage technologies, NAS, NTFS, SAN- Various OS including Unix/Linux/Windows- Oracle, mysql- Virtualization solution VMware, Openstack, Huawei Fusionsphere, NFV- Scripting Bash shell, python Show less - Coordinate with operational and Integration teams to identify root causes and find solution and workarounds- Coordinate incident resolution with Managed Services Department - Work with other IT team to establish a robust Business Continuity Plan and Disaster Recovery Plan- Suggest and make improvements to the infrastructure operating environment for performance improvements.Ensure IT asset management, including maintenance of component inventory and related documentation is up to date- Perform daily system health checks to ensure system is fault free and performing without any performance problems, performance analysis and capacity planning, statistics & performance data for IT systems- Coordinate planned events with other section of engineering and other stakeholders to minimize possible impact - Submit weekly reports for tasks carried out and ensure system operates without any faults and according to the committed KPITECHNOLOGIES:Automation - Hands on Ansible, python fabricScrum Master CertifiedAccess control - Radiator Radius AAA Servers AdministrationHands on, LDAP - Servers administration, Huawei Intelligent Networks Administration, TCP/IP, F5 Load balancersAutomatic Configuration Systems, Nominum DNS, DHCP Servers, Mysql databasesExim Mail server Administration, Apache and Apache tomcat web serversApplication Management ServicesLinux/Unix/Windows system AdministrationIncident and Supply ManagementVMware ESX 5.1Hands on AWSSystem Monitoring - Nagios, Grafan, Graphite, Prometheus, CollectdShell scripting, Python, Python for machine learning Show less

  • Service Delivery Coordinator - HUAWEI OCS PROJECT for ORANGE SPAIN

    Sept 2018 - Apr 2023

  • Information Technology Infrastructure Engineer - WESTERN EUROPE REMOTE SERVICE DELIVERY CENTER

    Apr 2018 - Apr 2023

  • Assurance Management Services -HUAWEI TECHNOLOGIES MADRID, SPAIN SPOC ORANGE PROJECT

    Oct 2014 - Apr 2023
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  Schneider Electric

  Mar 2023 - now

  Global Problem Manager

  - Participate in the difinition of action plans as Problem Management outcomes by expediting the resolution of chronic, complex or recurring service issues.- Perform a high-quality Root-Cause-Analysis by conducting log analysis and engaging external and internal resources as required.- Present and explain the defined solutions and actions plans- Lead conversations with customer during the problem management process and participate in customer service review meetings on demand - ensuring professional communication of actions and next steps included in the different action plans in place.- Lead the tracking and follow-up of all the needed actions into Problem Management context.- Create management and executive reporting for relevant actions plans, to provide executive vision and tracking.- Define preventive use cases supported by the insights of Problem Management analysis, looking to avoid future business impacts.TOOLS & TECHNOLOGIES:- Cisco SDWAN- MPLS- Amazon AWS- Linux Servers- Windows Servers- SAP- Service Now- Confluence- Jira- Tableau- Power BI Show less