Abdullah Aleraifij

Experience

• 

  Elm Company

  Jul 2012 - Jan 2018

  - Define the scope of the project in collaboration with Project manager.- Attending stockholders meetings and assist with determination of project requirements.- Review the project schedule with PM and related department.- Review project organization and communication charts. - Resolving cross-functional issues at the project level.- Monitoring project progress and performance.- Coordinating major and minor releases of the service.- Planning bug fixes until the implementation phase.- Operation representative to attend the CAB (change advisory board).- An owner of Business intelligence reports and dashboard on operation department.- Handling the service handover.- Improve customer service satisfaction levels.- Supporting the service 24/7 for major problems. Show less

  • MIS & Training Team lead

    Mar 2016 - Jan 2018

  • Senior Operation Project Manager

    Dec 2014 - Mar 2016

  • Service manager

    Jul 2012 - Dec 2014
• 

  THIQAH

  Jan 2018 - now

  • Business Operation Director

    Apr 2023 - now

  • Senior Business Operation Manager

    Jan 2020 - Apr 2023

  • Business Operation Manager

    Mar 2019 - Jan 2020

  • Business Opration Group Manager

    Jan 2018 - Mar 2019