Enricho Johnson

Experience

• 

  Ecentric Payment Systems

  Apr 2014 - Oct 2022

  Monitor all real-time systems and back office processes• Monitor all file movements for all clients• Configure new stores on ReconAssist• Monitor hardware of servers in our three data centres (CPU,RAM, Disk space utilization, etc.)• First point of contact and investigation for incidents internallyand externally (first line support)• Escalate any operational issue at any time of day as required(especially to other teams with specific skill sets, NID, DEV,Postilion etc.)• Distributing internal and external notifications of current issues(SMS/Email/phone calls)• Capturing operational incidents in ManageEngine• Requesting incident reports from third parties• Distributing end of day reports to clients Show less

  • Operations Team Lead

    Oct 2017 - Oct 2022

  • System Operator

    Apr 2014 - Oct 2022
• 

  Stanchion Payment Solutions

  Nov 2022 - now

  •Handling of day-to-day incidents and requests for information / basic transaction queries•Provide a stop-gap for incidents from reaching the Technical Lead•Assist with problem-solving and information gathering (traces/ log files etc)•Technical support of our environment•Assist the Technical Lead with the day-to-day management of the customers’ environment including production implementation•Early identification of issues•Recurring changes – such as the configuration of new stores/ BINs, etc•Proactively monitor the Postilion and POS environment•Escalation to Technical Lead if recurring issues mean there could be a problem•Basic monitoring and quality assurance checking•Creating rudimentary processes for use in day-to-day incident management•Documentation and contributing to the Knowledge base•Document change controls•Analysis of environment and issues – trends analysis•War room attendance – ad hoc•After-hour support calls – ad hoc Show less

  • Senior Technical Engineer

    Jan 2024 - now

  • Postilion Technical Engineer

    Nov 2022 - Jan 2024