Chris Ellis

Experience

• 

  Tussauds

  Feb 1998 - Apr 1999

  Ride Area Supervisor

  Day to day responsibility for health and safety, staff training, dealing with customers, complaints, issues.

• 

  Allianz Insurance PLC

  Apr 1999 - Oct 1999

  Motor Claims Handler

  Handled third party and own damage motor claims, including negotiating settlements.

• 

  Zurich Municipal Insurance

  Nov 1999 - Nov 2023

  Service and development of existing accounts and identification / winning of new business; currently dealing with 40 local authorities, Police forces and Fire services in London and the South East.• Successful in meeting and exceeding new business, retention and fee sales targets for last 3 years• Working to very tight deadlines and working under pressure to coordinate delivery of new business presentations, tender responses and renewal terms• Ultimate responsibility for all aspects of service delivery and pricing• Used to communicating at all levels from Chief Execs to department heads to service users Show less Relationship manager responsible for 200 different customers from across the Public Sector, dealing with issues arising on all lines of business. Managing supplier performance and also providing training and support to customers as required.• Providing general advice and guidance on issues, processes and legislation to both customers and internal departments, including presentation at major customer events• Providing reports and MI – reviews of data to spot trends / issues to enable better risk management and targeting of resource• Development and delivery of over 50 bespoke training presentations for individual customers and customer groups Show less

  • Deputy Regional Manager

    Nov 2015 - Nov 2023

  • Risk & Insurance Consultant

    Oct 2011 - Nov 2015

  • Claims Service Manager

    May 2007 - Nov 2011

  • Claims Team Manager

    Apr 2004 - May 2007

  • Claims Handler

    Nov 1999 - Apr 2004
• 

  Southern Housing

  Nov 2023 - Dec 2024

  Head of Insurance

  Head of Insurance for one of the country's largest housing associations with over 75,000 properties across London and South East. Responsible for;Management of the insurance program Including renewals and tenders. Management of a team of insurance professionals. Insurer and broker relationshipsTraining for internal teamsBeing a point of referral for all insurance related matters

• 

  Police Federation of England and Wales

  Dec 2024 - now

  Head of Member Legal Services

  Responsible for the delivery of an effective and efficient claims and legal team that provides support for over 100,000 members.Process review and improvement.Development of reporting.Budget responsibility with regular reporting and forecasting.Management of panel solicitor arrangements, with over 40 different panel firms, as well as costs negotiators and insurers.Point of contact for member issues, queries, concerns.