Experience

• 

  Beulah comprehensive high school

  Sept 2015 - Feb 2016

  Chemistry teacher

  I taught chemistry as a teaching practice student.Provided real objects as instructional material for teaching chemistry to the learners.Ensured compliance in the classroom when teaching.Exposed the students to laboratory equipment and basic practicals.

• 

  Self-employed

  Jun 2016 - Apr 2020

  Salesperson

  Provided basic amenities like water for ease access of hosteliansRemained courteous and calm even during moments of customer dissatisfactions.

• 

  Fazl omar high school

  Nov 2019 - Feb 2020

  Chemistry teacher

  I taught chemistry as a teaching practice student.It is a three-month experience, but I was able to:Coordinate the assembly of over 500 students and give moral talks to motivate the learners.Collect and analyze student information and basic requirements for Senior Secondary School Three students' West Africa Examination Council (WAEC).Provide real objects as instructional material for teaching chemistry to the learners.

• 

  Golden age preparatory school

  Feb 2021 - Sept 2021

  Administrative assistant

  ▪️Acted as school administration assistant in charge of the day-to-day activities of learners as well as staff monitoring to increase efficiency.▪️Organized extracurricular activities for learners and kept close monitoring of the teaching styles and their effect on the pupils. ▪️Drafted examination and test timetables for organization and proper planning.

• 

  Jumia nigeria

  Nov 2021 - May 2022

  Customer service representative

  ● Effectively managed over 90 calls daily, handling customer orders, data management, and service cancellations.● Demonstrated empathy and quick issue resolution, ensuring customer satisfaction and loyalty.● Effectively utilized Salesforce's chat support and backend system to handle customer inquiries and process orders swiftly and accurately. This proactive approach not only enhanced customer satisfaction but also streamlined workflow efficiency, contributing to a seamless customer experience. Show less

• 

  National youth service corps

  Feb 2022 - Mar 2023

  Chemistry teacher and community development service speaker

  Community Development Service (CDS) entails voluntary participation by youth, including those in Nigeria, as part of their national service duties, engaging in diverse community development projects to enhance societal welfare and address local needs.● During my participation in the Community Development Service, I assumed the position of the primary female speaker for the Anti-Corruption Community Development Service (CDS) group. This decision stemmed from my observation of a noticeable lack of interest in education among adolescents and young adults within the community.● Dedicated myself to educating communities about the importance of proper child upbringing and raising awareness about anti-corruption measures through informative speeches and awareness campaigns. This fostered community development and advocated for positive child-rearing practices.● I initiated morning classes designed to support students preparing for the WAEC, aiming to boost their interest in chemistry. The implementation resulted in a remarkable 40% rise in students' enthusiasm for learning chemistry, underscoring the impact of the tailored approach on their engagement and motivation levels. Show less

• 

  Shuttlers

  May 2023 - Sept 2023

  Customer service associate

  Shuttlers is a platform that enables professionals to access efficient shared transportation.● Dedicated efforts in educating and onboarding users, significantly supported the company's growth by boosting user adoption and satisfaction. This led to notable improvements in retention rates and an increase in positive word-of-mouth referrals. Consequently, our company witnessed a considerable expansion of our user base and a rise in revenue streams, highlighting the crucial role of customer education in nurturing sustainable growth.● Effectively addressed users' complaints, facilitating prompt solutions and fostering collaboration among teams, resulting in increased user satisfaction and improved cross-team relationships.● Effectively utilizing Zoho CRM tools for chat, ticket handling, and social media enabled efficient customer relationship management. By systematically leveraging these tools, I enhanced customer interaction, streamlined ticket handling, and bolstered the organization's online presence, resulting in improved satisfaction and brand reputation. Show less

• 

  Alx_africa

  May 2023 - Mar 2024

  Salesforce administrator

  ALX Africa: Cultivating Future Young African Leaders with the Right Skills, Opportunities, Mindsets, and Experiences.● Focused on foundational courses in employable soft skills for data-driven organizations, including Google Workspace, User Journey Mapping, and product documentation.● Tasked with preparing a user story and persona for a team project involving the creation of a Smart bracelet to alert emergency contacts of abuse, tailored through detailed research to meet the project's unique needs.● With 7 months of Salesforce expertise, I skillfully addressed hands-on challenges in organization setup, profile and permission set, system validation, data security, object management, process automation, and demonstrating strong problem-solving skills. Show less

• 

  Clicked

  Dec 2023 - now

  Clicked learning community member - salesforce

  Clicked offers a virtual work experience program enabling learners to access hands-on opportunities, explore careers, develop skills, and initiate their professional journeys with corporate partners and employers.Salesforce Administrator Team Sprint ● Enhanced customer satisfaction by addressing inefficiencies and data analysis challenges using queues, assignment rules, auto-response, and escalation rules while adhering to the Service Level Agreement (SLA). ● Conducted stakeholder interviews, created personas, and developed user stories. ● Customized solutions to meet Century Link Wireless's (a use case) specific needs by leveraging Salesforce tools including Object Manager and Lightning App Builder. ● Enhanced sales processes and support functionalities for improved efficiency and showcased the effectiveness of data analytics management and workflow automation. Show less

• 

  Project get a job (pgaj)

  Jan 2024 - Feb 2025

  Project Get A Job (PGAJ) Revolutionizes Job Search: Making Hiring and Job Seeking SeamlessSuccessfully used Trello to assign tasks and manage the team for the Resume and Interview Bootcamp, ensuring all tasks were tracked and completed on time.Proposed and implemented Zoho Webinar as the virtual platform for the event after evaluating its features, ensuring a seamless experience for over 100 attendees.Secured a partner and sponsor for the upcoming project, contributing to a 50% increase in event funding and providing additional resources for attendees.Managed the technical aspects of the virtual platform, ensuring smooth delivery of all sessions, with 100% of the sessions uploaded to YouTube within 24 to 48 hours.Gathered attendee feedback and sent follow-up reminders to registrants, resulting in a 20% increase in attendance and improved event satisfaction ratings. Show less Project Get A Job (PGAJ) Revolutionizes Job Search: Making Hiring and Job Seeking Seamless● Developed and managed a comprehensive project plan for the Empowering Careers Virtual Job Fair to connect job seekers with employers seamlessly.● Continuously, setting and adjusting clear timelines, refining achievable milestones, updating specific deliverables as needed, breaking down tasks, fostering open communication, and leveraging team strengths to ensure the successful execution of the event.● In anticipation of the upcoming fair, my team's goal was to enhance visibility through an information session. Leveraging tools like Trello for task management and Slack for communication, I ensured smooth coordination. The meticulous planning paid off with a successful session on Microsoft Teams, driving increased interest and boosting Empowering Careers' feasibility by 10%.● Achieved a practical turnout of participants and received positive feedback from pre-fair events, demonstrating our commitment to empowering careers and fostering valuable connections in the job market.● Utilized agile methodologies tools including Trello, Google Calendar Schedule, and Slack to monitor and evaluate team progress, report statuses, and communication plans, ensuring seamless interaction and enhancing productivity and communication within the team. Show less

  • Event Project Manager - Volunteer

    Jul 2024 - Feb 2025

  • Junior Project Manager - Volunteer

    Jan 2024 - Jun 2024
• 

  Virtual flux africa

  Apr 2024 - now

  Product associate

  Flux Services, is the premier provider of IT solutions. Specializing in Business Process Optimization (CRM), Cyber Security Solutions, and Managed IT Services.● Leading product management by gathering and analyzing client business ideas, processes, and requirements through physical and virtual meetings.● Sending regular follow-up emails and providing project status updates to clients at agreed intervals.● Developing comprehensive project documentation and creating project plans using Zoho Projects, ensuring all stakeholders are aligning before implementation.● Collaborating with the technical team to deliver projects on time and with high quality, aiming for a 95% on-time delivery rate and ensuring exceptional customer satisfaction.● Conducting project presentations, training sessions, and offering post-implementation support, securing project sign-offs from clients.● Ensuring timely and seamless project delivery, consistently meeting deadlines, and maintaining strong client relationships. Show less