Experience

• 

  Unacademy

  Aug 2019 - Sept 2021

  • Senior Quality Analyst

    Jan 2021 - Sept 2021

  • Senior Associate Content Operations

    Oct 2020 - Jan 2021

  • Associate content operations

    Aug 2019 - Oct 2020
• 

  Leadsquared

  Sept 2021 - Aug 2022

  Onboarding analyst (professional services /implementation team)

  Analyze client pain points and project objectives, contributing to pre- and post-sales processes to identify and provide appropriate solutions.Assist in setting up use cases for clients according to industry standards and requirements, ensuring onboarding aligns with specified scope and timelines.Review implementation processes and documents, offering feedback and modifications to enhance overall client experience.Review implementation processes for accounts in Ed-tech, Real Estate, and Healthcare sectors.Conduct comprehensive audit checks from client onboarding to handover to maintain positive customer relationships.Perform root cause analysis (RCA) for client escalation requests regarding implementation.Prepare and analyze quality reports for management review.Provide periodic coaching and mentoring to new Business Analysts during onboarding in collaboration with the training team. Show less

• 

  Webengage

  Dec 2022 - now

  Project manager

  1.Employing a client-centric and consultative approach to business, dedicated to fostering mutually beneficial relationships.2.Overseeing the end-to-end management of product implementation and integration, engaging with clients through workshops and project meetings.3.Ensuring timely and high-quality delivery of the product within agreed scope and timelines, prioritizing customer satisfaction.4.Regularly reporting Key Performance Indicators (KPIs) on a weekly basis.5.Strategically planning and forecasting resource requirements based on anticipated future demands.6.Implementing effective methodologies and best practices to enhance and scale product delivery.7.Devising and executing strategies to leverage data, collaborating with customers on projects to enhance processes, and utilizing data insights for product development.8.Providing comprehensive training to relevant client stakeholders to optimize product utilization, demonstrate value, and determine Return on Investment (ROI).9.Supervising multiple projects and ensuring adherence to onboarding timelines.10.Assisting in addressing challenging client requests and managing issue escalations as necessary. Show less