Terry Copeland

Experience

• 

  Alternative Resources Corporation

  Jan 1996 - Jan 2000

  Senior Network Consultant

  Implemented, integrated and supported Wide Area Network technologiesEngaged in troubleshooting Local Area, Metropolitan Area, and Wide Area networks.Configured, installed, and maintained enterprise switches using multiple network topologies in healthcare firm. Managed team of 12 technicians responsible for migration of desktop systems and local area network components of large video rental firm from Florida headquarters to newly constructed facility in Dallas, Texas.

• 

  Global Network Technology Services

  Jan 2000 - Jan 2001

  Sales Engineer

  • Interfaced with sales team to provide optimal solution to customers who desire to increase profit and efficiency utilizing technology as a revenue generating tool.• Conducted product presentations and demonstrations.• Utilized as Subject Matter Expert related to designing and integrating solutions with sales force for Southwest region.

• 

  Prestonwood Baptist Church

  Jan 2000 - Jan 2001

  Network Communications Engineer

  • Designed and implemented infrastructure upgrades as well as infrastructure layout of new facilities.• Diagnosed network communication issues using network analysis devices. • Installed and maintained diagnostic and telecom test equipment.

• 

  Somera Communications

  Jan 2003 - Jan 2005

  Manager of Data Engineering

  • Managed research and development networking and telecommunications test laboratory.• Supervised team of engineers responsible for quality assurance of data and telephony equipment.• Evaluated and implemented emerging technologies in regard to engineering test standards while adhering to budgetary guidelines.

• 

  Field Telecomms Incorporated

  Jan 2005 - Dec 2006

  Telecommunications Project Manager

  • Provided logistical and technical support to multiple teams of telecommunications equipment installers. Assisted in quoting and statement of work creation and verification.• Minimized user downtime by effectively troubleshooting and diagnosing all aspects of the information technology environment.• Ensured that all hardware and software costs were properly accounted for and budgeted within fiscal constraints.

• 

  DXC Technology

  Oct 2007 - Jan 2019

  Technology Consultant II

  • Designed Cybersecurity Forensics and Security Operations Center Infrastructure architecture and responded to security related incidents to determine validity of alerting and report on level of compromise. Manage systems and network to conduct legal hold activities such as imaging, artifact categorization, and reporting to client based on results.• Implemented business-critical high-availability technical solutions and infrastructure within a large datacenter environment in accordance with agreed upon technical specifications.• Adhered to strictly enforced ITIL-based processes and standards through common use of Digital Workflow for all change control, incident management, and project organization. Show less

• 

  University of North Texas

  Jul 2022 - Sept 2023

  Cross Functional IT Support Representative