Experience

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  International medical group (img)

  Jun 2017 - Aug 2017

  Certificate holder services intern

  - Communicated with customers regarding policy issues, issuing hundreds of new policies every day- Trained new, full-time employees, alleviating management of over 10 hours of in-person training- Analyzed policy holder data, presenting a summary of over 75,000 policy records to upper management - Resolved 98% of certificate complications, reducing workload and improving overall department efficiency

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  Trilogy health services, llc

  Jun 2018 - Aug 2018

  Business office intern

  - Organized and maintained hundreds of employee records to comply with governmental regulations and company policy - Communicated with staff and facility leadership to deliver services to enhance resident experiences and create meaningful interactions- Directed engaging weekly activities to promote mental and physical health for all one hundred twenty residents

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  Indiana university health

  Jul 2019 - Jun 2020

  Design and construction intern

  - Facilitated current state process mapping with teams, incorporating Lean principals and A3 thinking into standardized clinical processes- Conducted patient volume analysis for four independent Bloomington clinics to assess current state to inform operations planning before integration into the IU Health Regional Academic Health Center- Managed projects through weekly reporting, facilitating, collaborating with leadership to develop future state workflow processes across nineteen departments in preparation for successful project delivery- Utilized business process mapping techniques to establish workflow benchmarks for onstage and offstage flows of clinical and non-clinical supplies- Coached various teams through elements of Change Management (ADKAR) principles in their future state planning efforts Show less

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  Beacon health system

  Jun 2020 - May 2022

  Administrative fellow
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  Forvis

  Jul 2022 - now

  Healthcare consultant