Experience

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  Stayinfront sea

  Jun 2006 - Mar 2008

  Customer support and systems administrator

  As Customer Support and Systems Administrator, I ensure the stability, security, and efficiency of IT infrastructure by serving as a technical expert, troubleshooter, and strategist.Core Responsibilities: 1. System Management & Optimization: • Oversee installation, configuration, and maintenance of servers, networks, and critical applications. • Proactively monitor system performance and automate repetitive tasks to improve efficiency. • Implement and maintain security protocols and access controls. 2. Problem-Solving & Incident Response: • Lead troubleshooting of hardware, software, and network issues, resolving root causes and documenting solutions. • Maintain and enhance the disaster recovery plan to ensure quick system restoration during outages. 3. Collaboration & Strategic Planning: • Work with IT teams and stakeholders to align infrastructure with business goals. • Recommend system upgrades and emerging technologies to enhance scalability and security. • Mentor junior IT staff, fostering skill development. Show less

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  Blackberry

  Apr 2008 - Aug 2011

  Technical support escalation analyst - blackberry enterprise server

  As a Technical Support Escalation Specialist for BlackBerry Enterprise Server, I provide advanced troubleshooting for enterprise email flow, ensuring seamless operation of BlackBerry mobile devices and company's Email management server.Key Responsibilities: 1. Troubleshooting Escalated Issues: Resolve complex problems like device enrolment failures, email syncing issues, and application access errors. 2. Advanced Diagnostics: Use BlackBerry Enterprise Server troubleshooting tools, log analysis, remote diagnostics to identify root causes, and email server log analysis. 3. Solution Implementation: Develop and apply fixes, adjust BlackBerry device policies, and escalate critical issues to email application vendor. 4. User Communication: Keep users updated, explaining issues and resolution steps to minimize disruptions. 5. Knowledge Base Contribution: Document solutions to common problems, improving troubleshooting resources for the team. Impact: I ensure the BlackBerry mobile workforce remains secure, productive, and email flow is working seamlessly. leveraging my expertise in BlackBerry Enterprise Server application, Email Management application and strong problem-solving abilities to maintain business continuity and user satisfaction. Show less

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  Showa kankyo systems singapore (veolia water)

  Aug 2011 - Jul 2012

  It systems support and infrastructure engineer

  In my role as an IT Systems Support and Infrastructure Engineer at Showa Kankyo Singapore (Veolia Water). I was responsible for analyzing system needs, recommending improvements for efficiency, and generating reports on system health and audits. I also played a key role in resolving hardware and software issues, documenting them, and participating in patch management to ensure smooth operations. I was also involved in reviewing and troubleshooting mission critical SCADA systems for water purification systems used for manufacturing hard drives.Assisted with migration from On-prem Microsoft ecosystem to Google Workspace( G Suite) . I was involved in data assessment and project execution to ensure minimal disruption and maintain data integrity. Prepared Google Workspace accounts, security settings and DNS configurations. Setup pilot tests email, calendar, and file transfer processes before completion of full migration. Project tasks included migration of emails, contacts, calendars, and files from OneDrive and On-Prem file share system while maintaining permissions and folder structures. Performed post-migration testing, user training, and support ensure smooth adoption and functionality, updated documentation and setup a feedback system that optimized transition. Show less

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  Lumen technologies

  Jul 2012 - Jun 2024

  Site Reliability Engineer (SRE)Highly motivated SRE with expertise in automation, performance optimization, and incident response. Experienced in building and maintaining large-scale, reliable systems, improving uptime, and enhancing scalability. Skilled collaborator, ensuring smooth deployments and application health.Key Projects: 1. Automated account creation using MS Power Automate and Remedy API. 2. Ransomware mitigation with automation scripts. 3. Server health check automations via PowerShell. 4. Led Self-Healing project integrating scripts and detection agents. 5. Remedy BMC ticket automation with Power Automate, PowerApps, MS Flow, Dataverse, and SharePoint.Lead Software DeveloperFull-stack developer with 3 years’ experience in building scalable web applications. Proficient in PHP, MySQL, Laravel, Django, Python, WordPress, and MongoDB, with expertise in Agile development and modern tools like MS/GitHub Copilot and AI assistants. Strong problem-solver with effective communication skills.Key Projects: 1. ServiceNow UAT Validation App via App Engine Studio. 2. ServiceNow Global Operations Dashboard using Reports and Widgets. 3. ServiceNow dashboards, forms modifications, scripts, and record producers. 4. Authored technical documentation, release notes, and knowledge base articles. 5. UAT validations and PHP-based full-stack development. 6. Created custom dashboard that collects via third-party API, process data and presented. Show less Seasoned IT professional with 23 years of experience in designing, implementing, and maintaining IT infrastructure. Skilled in troubleshooting complex technical issues, ensuring system up-time, and resolving critical escalations while collaborating with vendors. Expertise in Windows Server administration tools (e.g., Active Directory, SCCM) and scripting languages like Python and PowerShell. Passionate about automation and process optimization to enhance efficiency.Key Achievements and Projects: 1. Migrated local Active Directory to Azure AD and local Exchange servers to Microsoft O365. 2. Transitioned on-premises infrastructure to the cloud and optimized application servers for Cloud-Native Compute. 3. Automated Change Management ticket conversion into a Zero-Touch process using PHP, REST API, and HTML. 4. Developed a notification system integrating email and Microsoft Teams alerts for critical tickets using PHP, MS Teams WebSocket, and REST API. 5. Automated ticket escalation based on defined parameters using PHP and Remedy API.Demonstrated ability to lead cloud transitions, optimize systems, and automate workflows, delivering measurable improvements to organizational IT infrastructure. Show less

  • Lead Software Developer / Site Reliability Engineer

    Jul 2021 - Jun 2024

  • Lead IT Engineer Windows

    Jul 2012 - Aug 2021