Stephen Cotton

Experience

• 

  CSR Limited

  Jan 1994 - Nov 1996

  Application Support Analyst

  Desktop and Application Support of HQ of CSR Timber.

• 

  Modus Media

  Jun 1997 - Dec 1997

  Desktop Support – Windows and Mac OS.

  To set up, rebuild and maintain Windows and Mac OS PCs used within the factory floor and marketing departments. Main role was to troubleshoot problems with MS Office, MS Access, and Quark desktop publisher.

• 

  BT Group

  Jan 1998 - Jun 1998

  Junior UNIX System and Network Administrator

  To set up network devices for monitoring and tracking network traffic on a secured LAN. Redesigned over 50 C-shell scripts used for collecting network statistics. Documented the set-up and maintenance of all the UNIX servers used in monitoring network traffic and topology.

• 

  RBS

  Jun 1998 - Dec 2000

  Team Lead - Senior Support Analyst

  Support Desk Analyst - Support of Windows 95 and Win NT. Trouble shooting with printers. Set-up and Installation of all new PC’s and Note books. Software support of FI Trading, Operations and Finance departments.

• 

  Citi

  Mar 2001 - Dec 2017

  Directly managing a team of 6 people offshore in India and coordinate with a wider team of level 2 and level 3 support and developers to support the FX-Trading middle and back-office systems. Our systems run 24 hours 6.5 days a week – so we must monitor EOD processes and solve problems for our region.My main role is to manage my team and ensure problems are correctly tracked, resolved, and reported back to the business. I am the escalation point for the business if nobody else is contactable. My desk phone was automatically forwarded to my mobile phone, so I was contactable at any time. Show less Liaising with vendors in relation to the set-up and maintenance of broker applications, which requires regular communication with the London and New York offices.Troubleshoot application problems on the trade floor for UNIX and Windows applications. Primary support role: Fixed Income foreign bond trading desk. Secondary role: supporting JGB trading. Usage of isql to access more than 10 different trading application databases, for troubleshooting trade related problems. Writing and maintaining c-shell scripts, CGI Perl scripts and SQL. Show less

  • AVP - Application Support Manager

    Jan 2011 - Dec 2017

  • AVP - Project Lead – General development

    Jan 2005 - Dec 2010

  • AVP - Trade Floor Application Support

    Mar 2001 - Dec 2004
• 

  Stay Young Kabushiki Kaisha

  Jan 2018 - Mar 2019

  Creative Director

  Women's Bags Company

• 

  Pricefx

  Mar 2019 - now

  Managing a team of Support Engineers remotely. We take care of servers and infrastructure in Europe, the US and Australia. Application Support for a Software as a Service (SaaS) company providing Pricing solutions to large companies who need to manage prices across several regions globally.

  • Manager of Support for APAC Region - Support Engineering - at Price f(x)

    Jan 2023 - now

  • APAC Team Lead - Support Engineering - at Price f(x)

    Apr 2021 - Jan 2023

  • Senior Support Engineer - Support Engineering - at Price f(x)

    Mar 2019 - Mar 2021