Mothusiotsile Maduo

Experience

• 

  The Fish & Chip Co

  Mar 2013 - Sept 2013

  Manager

  • Achieves restaurant operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.• Meets restaurant financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.• Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Show less

• 

  Viatek international (Pty) Ltd

  Jan 2014 - Feb 2014

  Call centre agent (Outbound)

  • Obtains client information by answering telephone calls; interviewing clients; verifying information.• Determines eligibility by comparing client information to requirements.• Establishes policies by entering client information; confirming pricing.• Informs clients by explaining procedures; answering questions; providing information.• Maintains communication equipment by reporting problems.• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.• Updates job knowledge by studying new product descriptions; participating in educational opportunities.• Accomplishes sales and organization mission by completing related results as needed. Show less

• 

  Rofika Group

  Nov 2014 - now

  •Increases management's effectiveness by recruiting, selecting, orienting, training, coaching, counseling, and disciplining managers; communicating values, strategies, and objectives; assigning accountabilities; planning, monitoring, and appraising job results; developing incentives; developing a climate for offering information and opinions; providing educational opportunities.•Develops strategic plan by studying technological and financial opportunities; presenting assumptions; recommending objectives.•Accomplishes subsidiary objectives by establishing plans, budgets, and results measurements; allocating resources; reviewing progress; making mid-course corrections.•Coordinates efforts by establishing procurement, production, marketing, field, and technical services policies and practices; coordinating actions with corporate staff.•Builds company image by collaborating with customers, government, community organizations, and employees; enforcing ethical business practices.•Maintains quality service by establishing and enforcing organization standards.•Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.•Contributes to team effort by accomplishing related results as needed Show less • Maintains administrative staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.• Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.• Provides supplies by identifying needs for reception, switchboard, mailroom, and kitchen; establishing policies, procedures, and work schedules.• Provides communication systems by identifying needs; evaluating options; maintaining equipment; approving invoices.• Purchases printed materials and forms by obtaining requirements; negotiating price, quality, and delivery; approving invoices.• Completes special projects by organizing and coordinating information and requirements; planning, arranging, and meeting schedules; monitoring results.• Provides historical reference by developing and utilizing filing and retrieval systems.• Improves program and service quality by devising new applications; updating procedures; evaluating system results with users.• Achieves financial objectives by anticipating requirements; submitting information for budget preparation; scheduling expenditures; monitoring costs; analyzing variances.• Maintains continuity among corporate, division, and local work teams by documenting and communicating actions, irregularities, and continuing needs.• Maintains professional and technical knowledge by attending educational workshops; benchmarking professional standards; reviewing professional publications; establishing personal networks.• Contributes to team effort by accomplishing related results as needed. Show less

  • General Manager

    Apr 2016 - now

  • Administrative Manager

    Nov 2014 - Mar 2016