Experience

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  Capital one

  Jun 2008 - Apr 2012

  Lead training technical designer

  • Managed and initiated the effort of technical training design for Capital One's (previously ING DIRECT) Sales team nationwide• Designed and developed over 80 training modules including learning activities, follow up resources, facilitator guides, presentations, assessments, surveys, workbooks, and SCORM compliant interactive eLearning• Created learning plans and training architecture using modified ADDIE instructional design and adult learning theory• Filmed and produced video and audio podcasts as a method of communication to the Sales floor to ensure knowledge consistency while increasing employee engagement• Designed and developed micro websites for Sales Contest that increased individual product sales production by up to 300%, increased employee engagement, and built team unity• Designed posters to voice ING DIRECT’s missions and visions to the floor• Acted as the administrator for ING DIRECT’s LMS for the Sales team• Designed and maintained Sales Training website that acts as the gateway for all of the training modules Show less

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  Medzpeed

  Dec 2011 - Aug 2013

  Ux designer

  • Design concepts for Medzpeed’s native mobile application • Produce wireframes, mock-ups, task flows, and UI specifications to assist with product development• Work closely with users and developers to generate new requirements through usability testing

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  L'occitane en provence

  Aug 2013 - Jan 2020

  Omnichannel business partner - americas region

  • Coordinated in defining, developing, and implementing e-commerce strategic roadmap and releases • Formalized business needs into detailed technical requirements through clear user stories• Managed and prioritized product backlog to maximize product value• Communicated product roadmap, timeline, and status of business requests to stakeholders• Collaborated with several internal development teams as well as external development agencies• Manage multiple projects synchronously between various teams that follow either a traditional or an agile approach• Facilitated the global digital transformation project that revamped the entire digital ecosystem that will serve as the base of all future IT platforms for the L’Occitane group• Acted as the key liaison between all digital marketing teams in the Americas region and the international team• Provided technical expertise and support on various digital projects (e-commerce, CRM, retail, analytics, etc)• Lead training development and managed technical documentations on all digital initiatives and IT solutions• Validated functionalities and track KPIs to determine success of product(s)• Supported requests made through the IT ticketing platform• Implemented benchmarking on products to ensure standard across all sites Show less

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  American express

  May 2022 - now

  Senior associate - product management