Experience

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  Harlem commonwealth council, inc.

  Jun 2021 - Aug 2021

  Information technology intern

  • Handled computer system troubleshooting and provided technical support to entire team for computer operations.• Administered, supported and monitored databases by proactively resolving database issues and maintaining data inputs.• Designed web-based advertisements and social media ads to add visually appealing elements to client advertising campaigns.

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  The new york conservatory for dramatic arts

  Nov 2022 - Mar 2025

  • Spearheaded a comprehensive website development plan covering design, development, and deployment for higher-learning conservatory while ensuring project alignment with business goals.• Designed a user-centric website for a prestigious higher-learning conservatory utilizing Figma, enhancing the institution’s online presence and accessibility for students and faculty.• Developed website components using web technologies including PHP, HTML, Tailwind CSS, and JavaScript, ensuring a responsive and accessible user interface that also prioritized technical SEO standards.• Led the execution of SEO strategy based on current standings using Google Search Console, SEMRush, and Yoast, encompassing in-depth keyword research, content optimization, and technical SEO enhancements.• Assisted in A/B testing for conversion optimization by making targeted modifications to sponsored landing pages Show less • Administered both Slate (CRM) and Campus Cafe (SIS) systems, focusing on developing automation rules, conducting data audits, and crafting queries and reports to ensure efficient data management, system consistency, and enhanced analytical capabilities.• Updated SSRS reports using SQL within Microsoft Visual Studio and SQL Server Management Studio(SSMS), ensuring up-to-date and efficient data reporting capabilities throughout multiple departments.• Administered Microsoft Azure integration with Active Directory, ensuring data integrity of student, faculty, and staff information.• Administered Microsoft Office 365 applications, optimizing consistent collaboration, communication, and productivity tools across the organization.• Developed and implemented automation scripts in Python and PowerShell to streamline system updates and integrations, enhancing operational efficiency and reducing manual workload.• Managed I.T. tasks focused on Windows OS, including performing system updates and driver installations, and resolving hardware and software issues to ensure seamless office operations.• Maintain a comprehensive record of office hardware, ensuring accurate tracking of assets, facilitating efficient allocation and usage, and supporting proactive maintenance and upgrade planning Show less

  • Wordpress Developer

    Sept 2023 - Mar 2025

  • I.T. Systems and Support Specialist

    Nov 2022 - Mar 2025
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  Jazz at lincoln center

  Mar 2025 - now

  Saas administrator

  • SaaS Platform Administration – Manage, configure, and optimize SaaS applications, including CRM (Tessitura), ticketing, and marketing platforms.• System Integration & API Management – Improve interoperability between platforms and automate workflows for efficiency.• User & Security Management – Oversee user accounts, access controls, and compliance with data protection regulations (e.g., GDPR, CCPA).• Technical Support & Training – Provide support and training to staff on SaaS tools and best practices.• Vendor & License Management – Coordinate with SaaS vendors, handle contract renewals, and manage software licenses. Show less