Stuart Fraser

Experience

• 

  DFS

  Sept 2014 - Dec 2020

  ▪ Assisted the customers in addressing/resolving customer delivery and payment issues, customer initiated price challenges, and problems associated with pricing anomalies.▪ Established and maintained stock records and other documents such as inventory, filling requisition form, and coordinating with production, sales department, accounting and supply chain.▪ Communicated with clients and updated them about freight pick-up and deliveries, communicates with freight forwarders, third-party warehousing and transportation companies. Show less

  • Assistant Manager

    Jul 2017 - Dec 2020

  • Sales Manager

    Sept 2014 - Jul 2017
• 

  Tapi Carpets & Floors

  Dec 2020 - now

  ▪ Driving sales growth through class-leading, individualising relationship management; specialising in gathering customer requirements and translating them into targeted solutions and recommendations.▪ Managing the end-to-end sales cycle for both aggregate and transport services; developing competitive price points and negotiating favourable terms to secure a strong bottom line.▪ Prioritising accuracy and efficiency in coordinating customer orders, while maintaining meticulous internal records.▪ Driving cost efficiency by researching and sourcing both transport and aggregate suppliers, before engaging in robust negotiation to secure favourable terms without compromising quality.▪ Developing and maintained multiple expensive Excel spreadsheets; updating costs and delivery charges on an ongoing basis to develop reports highlighting issues and opportunities for enhanced profitability.▪ Performing customer service functions such as client follow up calls, responding to customer inquiries via phone and email. Show less

  • Regional Manager

    Nov 2024 - now

  • Cluster Manager

    Jul 2024 - Dec 2024

  • General Store Manager

    Mar 2022 - Dec 2024

  • General Store Manager

    Jan 2022 - Mar 2022

  • General Store Manager

    Dec 2020 - Jan 2022