Experience

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  Hewlett packard enterprise

  Aug 2008 - Jul 2012

  Monitoring daily team work, independently resolving escalations of 1st and 2nd level, cooperating with internal and external clients and other HP Departments, ensuring that quality metrics are met, identifying improvement and standardization areas. Monitoring daily work for Payroll and HR CRC Team, ensuring quality metrics are met, monitoring quality of team's work, coaching new team members. Answering employees queries (phone. e-mail), maintaining SAP data entry (HR and Payroll). From September 2009: acting as CRC TL backup

  • HR Administration and Payroll Team Leader

    Apr 2011 - Jul 2012

  • Customer Response Centre Team Leader

    Apr 2010 - Apr 2011

  • Customer Response Centre Agent/ HR Administrator

    Aug 2008 - Apr 2010
• 

  Ikea group

  Jul 2012 - Mar 2022

  Independent Business Analyst with experience in implementing process improvements, finding areas for improvement, continuous improvement, as well as in analysis of RPA processes and implementing RPA in Shared Service. From 2018 an active role in implementing scrum and working with Jira tool for the team and acting as a Scrum Master for the team of Business Analysts and Application Developers. Project Specialist supporting, managing and implementing HR Business processes in IKEA SSC. Driving the execution of the different projects supporting HR operations and Transition and creation of necessary documentation based on project requirements. Deputy Project Manager acting as a support for the Transition and Management team in decisions concerning process definition and in choosing best solutions as well as recruiting team members.Cooperating with Transitioned Country (Country Transition Manager) to ensure all processes are transitioned and well described. After transition - Team Leader for the UKIE team Monitoring and coordinating daily team work (Payroll, Personal Administration and HR Administrators),coaching and delivering training for the team members. Being the first point of contact for the serviced country in case of the need of clarification, implementing any adjustments in the processes, escalation.

  • Business Analyst/Scrum Master

    Oct 2016 - Mar 2022

  • Specjalista ds. projektu/ Project Specialist

    Feb 2015 - Sept 2016

  • HR Services Team Leader - UKIE/ Deputy Project Manager

    Jan 2013 - Feb 2015

  • HR Services Team Leader - Finland

    Jul 2012 - Jan 2013
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  Dxc technology

  Feb 2022 - Feb 2024

  Payroll process and project manager
• 

  Gsk

  Feb 2024 - now

  Project manager