Experience

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  Pacific union

  Sept 2006 - Dec 2011

  Franchise owner / broker

  Responsible for marketing and advertising including social media, websites and blogs. Managed a full service real estate franchise mentoring 40 agents. Responsible for day to day operations, accounting and financial reports, income and expense reporting, marketing, as well as all other small business operations. Supervised staff of four plus managed accounts receivable, accounts payable and general bookkeeping with QuickBooks.

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  Caliber collision

  Mar 2012 - Jan 2014

  Office manager / interim center manager

  Maintaining utmost customer service while building long term relationships with current clients, supervise shop personnel and sales staff of service advisors. Understand and comply with DRP requirements of 21 different insurance companies and produce procedures and repair plans within the guidelines of California’s Bureau of Automotive Repair. Maintain accounts receivable, accounts payable and state compliance with current legislation. Track budgets, sales projections and implement ways to increase revenue. Hire and train new staff members and act as human resources and benefits liaison. Understand company goals and guide associates through plans to meet and exceed those goals. Show less

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  Gerber collision & glass

  Jun 2014 - Feb 2016

  Estimator

  Represent multiple insurance companies through direct repair programs offering utmost customer service while building professional relationships through the repair process. Acting as liaison between client and insurance company, responsible for understanding insurance program guidelines, determining coverages, effective repair procedures, generating revenue, and following repair processes on behalf customers. I have a full understanding of net promoter scores, cycle times, and other repair metrics used to measure center performance. Show less

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  Caliber collision

  Feb 2016 - Aug 2016

  Estimator

  Responsible for the overall customer experience by assisting customers through the automobile claim service from start to finish. Understanding customer concerns as well as policy coverages and limitations, I am responsible for making sure customers are completely satisfied with repairs and claim service.

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  Michael jordan collision center - durham, nc

  Aug 2016 - Aug 2017

  Estimator

  Generating new business by advising clients of necessary automotive damage repairs. Represent multiple insurance companies via direct repair programs. Act as first contact and customer service representative for the entire repair process often times acting on insurance company's behalf to make sure customer understands and obtains the optimum quality repair.

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  Caliber collision

  Aug 2017 - Dec 2018

  Estimator

  As a team leader, I represented multiple insurance companies through direct repair programs offering utmost customer service while building professional relationships through the repair process. Acting as liaison between client and insurance company, responsible for understanding insurance program guidelines, determining coverages, effective repair procedures, generating revenue, and following repair processes on behalf customers. This position required a full understanding of net promoter scores, cycle times, and other repair metrics used to measure center performance. Show less

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  Gerber collision & glass

  Jan 2019 - Feb 2020

  Estimator

  Handled all aspects of repair production including greeting customers, writing estimates using CCC One, managing repair technician production schedules, ordering and tracking parts, reporting to insurance companies and following DRP guidelines for USAA, State Farm, Nationwide, National General, Allstate, and more.

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  Progressive insurance

  Feb 2020 - Feb 2021

  Insurance adjuster

  Insurance adjuster for territory covering northeast North Carolina including the outer banks and northeast North Carolina. Duties include investigating claims, writing damage estimates utilizing Mitchell Connect, conditioning and valuing total loss vehicles, negotiating repair plans and agreed repair prices with collision centers and body shops, plus keeping customers informed throughout the process.

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  Kendrick paint & body

  Feb 2021 - May 2024

  Estimator

  Responsible for all aspects of claim related repair production from assignment to completion including customer contact, preliminary estimate, appointment setting, technician oversight and supplement after disassembly. Kept customers, insurance companies, and vehicle rental agencies informed and updated throughout the course of repair. Handled customer and insurance company disputes and followed up on accounts receivable. Also responsible for post repair follow up.

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  Wren’s collision group

  May 2024 - now

  General manager