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Ashok Kumar Gupta

Ashok Kumar Gupta

Quality Assurance Specialist

Followers of Ashok Kumar Gupta291 followers
location of Ashok Kumar GuptaNew Delhi, Delhi, India

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  • Timeline

  • About me

    ITSM Specialist| ITIL Consultant| Incident Problem Change Manager | Escalation Manager | Team Lead | Stockholder Management| SLA compliance Manager | MOD | AWS:Cloud Specialist | Cloud Infrastructure Support

  • Education

    • JP Intermediate college

      -
      SSC Mathematics and Computer Science

    • J.P Intermediate College

      2010 - 2012
      HSC Science 77

    • Lovely Professional University

      2013 - 2017
      Bachelor of Technology Mechanical Engineering 8.7

      Activities and Societies: Sports

  • Experience

    • Indo-mim Pvt Ltd

      Jul 2017 - Aug 2020
      Quality Assurance Specialist

    • Capgemini

      Nov 2021 - Oct 2022
      Major Incident Manager

      I have been handling major Incidents P1&P2.Once incident resolved preparing RCA for all major incidents and ad hoc RCA. Proactive and Reactive Problem management.

    • Tata Consultancy Services

      Oct 2022 - now
      Major Incident Manager

  • Licenses & Certifications

    • Lean Six Sigma Green Belt

      Qualmind Global

    • Microsoft Certified: Azure Fundamentals

      Microsoft
      Aug 2025

    • ITIL v 4

      AXELOS Global Best Practice
      Apr 2024

    • AWS: Certified Cloud Practitioner

      Amazon Web Services (AWS)
      Oct 2024

    • AWS Certified Solutions Architect

      Udemy
      Jul 2024