Ashok Kumar Gupta

New Delhi, Delhi, India

+91 xxxx xxxxx

147 followers

Timeline
Jul 2017 - Aug 2020
Quality Assurance Specialist
Indo-mim Pvt Ltd
Nov 2021 - Oct 2022
Major Incident Manager
Capgemini
Current Company
Oct 2022 - now
Major Incident Manager
Tata Consultancy Services
About me
ITSM Specialist| ITIL Consultant| Incident Problem Change Manager | Escalation Manager | Team Lead | Stockholder Management| SLA compliance Manager | MOD | AWS:Cloud Specialist | Cloud Infrastructure Support
Education
- Jp intermediate college
  -
  Ssc mathematics and computer science
- J.p intermediate college
  2010 - 2012
  Hsc science 77
- Lovely professional university
  2013 - 2017
  Bachelor of technology mechanical engineering 8.7
  Activities and Societies: Sports
Experience
- Indo-mim pvt ltd
  Jul 2017 - Aug 2020
  Quality assurance specialist
- Capgemini
  Nov 2021 - Oct 2022
  Major incident manager
  I have been handling major Incidents P1&P2.Once incident resolved preparing RCA for all major incidents and ad hoc RCA. Proactive and Reactive Problem management.
- Tata consultancy services
  Oct 2022 - now
  Major incident manager
Licenses & Certifications
- Itil v 4
  Axelos global best practice
- Lean six sigma green belt
  Qualmind global
- Aws: certified cloud practitioner
  Amazon web services (aws)
  Oct 2023