Experience

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  Self employed music instructor

  Mar 2002 - now

  Piano/violin teacher

  Taught weekly music theory and performance lessons for beginner to intermediate violin and piano students of various ages and backgrounds.

• 

  Musical arts academy

  Jan 2004 - Jan 2006

  Music teacher / accompanist
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  Canam pi

  Jan 2007 - Sept 2021

  Administrator / editor

  - Implemented a streamlined and digitized accounting system which increasedefficiency for accounts receivable and end of year tax remittance.- Co-author and editor of math-education manual and remotely performedbookkeeping/scheduling.

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  Starbucks

  Jan 2009 - Jan 2010

  Shift supervisor
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  Casa del caffe

  Jan 2010 - Jan 2011

  Assistant manager
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  Waitrose

  Jan 2012 - Jan 2014

  Team leader

  - Responsible for training program including developing training needs analysis and training new employees across the region.- Modeling exceptional customer service habits such as efficiency, professionalism, and creating meaningful interactions with clientele.

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  Casa blanca cocktail bar

  Jan 2013 - Jan 2014

  Bar manager

  - Reduced health risks and safety hazards by standardizing beverage preparation, creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.- Created bespoke cocktail menu for grand opening and trained staff in mixology

• 

  Exeter phoenix

  Jan 2014 - Jan 2016

  General manager

  - Managed employee reviews, recruitment, schedules and contract negotiations in addition to creating section-specific training programs.- Facilitated company rebrand by delivering business strategy, developing menus, writing manuals, performing cost/competitor analyses, resulting in a 15% increase in beverage sales.- Administered budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.

• 

  Scotiabank

  Aug 2017 - Jan 2019

  Customer representative

  - Responsible for highly accurate, high-volume, manual- and machine-driven money counts, maintaining compliance standards, customers' confidentiality and protecting the bank from fraudulent/illegal financial activity.- Consistently received one of the highest customer feedback ratings at the branch, contributing to increased branch ratings.

• 

  Scotiabank

  Mar 2020 - Nov 2021

  Universal banker

  - Proactively engaged customers to uncover opportunities and provide solutions (i.e. opening bank accounts, credit products, etc.) to consistently achieve sales targets.- Training and mentorship of junior banking staff to maximize performance, efficiency and compliance.

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  The cole clinic

  Mar 2021 - Sept 2021

  Medical office administrator

  - Handled all patient scheduling, payments, records, and queries while ensuring patient confidentiality and compliance with HIPAA standards.- Developed and implemented office management procedures to increase team productivity and accuracy, including implementing an inventory tracking system to eliminate previously-existing issues with recording the distribution of prescription medications.- Handled staff recruitment and created an onboarding program for new hires.

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  Jova medical aesthetics

  Oct 2021 - Mar 2022

  Medical office manager

  - Oversaw day-to-day business, accounting & marketing activities, leading to significant revenue growth over 6 months.- Assessed, created and implemented organizational processes, policies and procedures, in compliance with OSHA and HIPAA regulations.- Developed and maintained electronic record management systems to analyze and process data (eg. inventory, sales & marketing metrics, patient records, etc.)- Introduced HR standards and practices such as onboarding for new employees, regular & standardised performance reviews, training & development, etc. Show less

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  National bank financial

  Jan 2023 - Dec 2023

  Associate
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  Beer kitchen @ 100 kellogg lane

  Nov 2023 - now

  Duty manager
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  Papi’s steakhouse @ 100 kellogg lane

  Feb 2024 - now

  Server