Shefali Ananta

Shefali ananta

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location of Shefali AnantaDelhi, India
Phone number of Shefali Ananta+91 xxxx xxxxx
Followers of Shefali Ananta734 followers
  • Timeline

    Oct 2022 - Jan 2024

    Communication Coach

    Amazon
    Uttar Pradesh, India
    Current Company
    Jan 2024 - now

    Client Success Specialist

    Gartner
  • About me

    Client Success Specialist at Gartner | Ex-Amazon

  • Education

    • Amity university, noida

      2015 - 2018
      Bachelor of arts - ba (honours) english language and literature, general
  • Experience

    • Amazon

      Oct 2022 - Jan 2024

      Shortlisted as Communication Coach for displaying excellent communication and soft skills. Responsibilities include:* Auditing calls and identifying areas of improvement. * Coaching associates and collaborating with them in finding solutions to improve their communication. * Selected as a Subject Matter Expert in 8 months of experience for showing expertise in process knowledge and customer satisfaction. * Supported new hires during live calls in order to guide them towards a quick resolution. * Ensured graduation via technical onboarding and helped new hires reach full production capacity. * Offered support to customers based in the U.S., Canada and the U.K.* Focussed on process efficiency via research and collaboration with various departments. * Responsibilities included volume metric tracking with regard to productivity and shrinkage. * Won the “Customer Obsession Award” for the month of January 2023 for excellence in customer support.

      • Communication Coach

        Sept 2023 - Jan 2024
      • Subject Matter Expert

        Jun 2023 - Jan 2024
      • Customer Service Associate

        Oct 2022 - Jan 2024
    • Gartner

      Jan 2024 - now
      Client success specialist
  • Licenses & Certifications

    • Analyzing and visualizing data with microsoft power bi

      Skill nation