Shefali Ananta

Experience

• 

  Amazon

  Oct 2022 - Jan 2024

  Shortlisted as Communication Coach for displaying excellent communication and soft skills. Responsibilities include:* Auditing calls and identifying areas of improvement. * Coaching associates and collaborating with them in finding solutions to improve their communication. * Selected as a Subject Matter Expert in 8 months of experience for showing expertise in process knowledge and customer satisfaction. * Supported new hires during live calls in order to guide them towards a quick resolution. * Ensured graduation via technical onboarding and helped new hires reach full production capacity. * Offered support to customers based in the U.S., Canada and the U.K.* Focussed on process efficiency via research and collaboration with various departments. * Responsibilities included volume metric tracking with regard to productivity and shrinkage. * Won the “Customer Obsession Award” for the month of January 2023 for excellence in customer support.

  • Communication Coach

    Sept 2023 - Jan 2024

  • Subject Matter Expert

    Jun 2023 - Jan 2024

  • Customer Service Associate

    Oct 2022 - Jan 2024
• 

  Gartner

  Jan 2024 - now

  Client Success Specialist