Ethan Ko

Experience

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  Jipbap Taste of Korea

  Aug 2020 - May 2021

  Food Service Professional

  • Addressed and resolved 50+ daily customer concerns regarding meal preparation and service, enhancing overall guest satisfaction• Advocated for and successfully introduced 3 new menu items and specials, leading to a 15% increase in evening sales• Oversaw evening service for an average of 80+ patrons, ensuring timely and accurate order delivery• Collaborated with kitchen staff to ensure 100% order accuracy, resulting in a 20% reduction in order modifications• Maintained and sanitized the eating area, leading to a consistent 95%+ cleanliness rating during health inspections Show less

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  Illinois Student Organization

  Oct 2020 - May 2023

  Vice President of Illinois Student Organization

  • Led a team of 20+ committee members, implementing strategic plans that increased club membership by 30%• Facilitated a strong sense of belonging and community for 500+ students through events and activities• Secured discounted goods ranging from 5% to 20% for students by cooperating with local businesses• Generated $3,000 in revenue by conducting fundraising initiatives allocated to supporting essential club functions

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  Ko Real Estate and Remodeling LLC

  May 2021 - Aug 2022

  Property Management - Real Estate Associate

  • Managed rent collection on 3 properties, processed payments, and recorded up-to-date records on Microsoft excel• Achieved an 80% lease renewal through routine property inspections and cultivating positive tenant relationships• Supervised construction teams, ensuring efficiency and quality while proactively supplying necessary materials

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  Iron Age Korean Steak House

  May 2021 - Mar 2024

  Food Service Professional – Manager/Server

  • Coordinated with 40+ staff members daily to ensure accurate and timely order preparation and presentation• Recognized as the top performer for 22 consecutive months, demonstrating outstanding customer service• Streamlined work processes and operational efficiency by initiating new training, increasing average tips by 5% • Oversaw weekly scheduling, monitored, and projected side dish and meat inventory, and oversaw nightly tip-outs

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  Sky High Real Estate Inc

  May 2022 - Aug 2022

  Administrative Assistant - Real Estate

  • Managed a portfolio of 80+ current and future properties, assisting in organization and maintenance• Executed research on market trends, analyzed, and prepared reports to facilitate informed decision making

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  ALDI USA

  Jun 2024 - Sept 2024

  District Manager Trainee

  • Managed operational oversight of 4-6 stores, directly supervising 60+ employees and implementing strategic initiatives that increased sales by 8%• Led hiring, firing, and training events, improving retention by 15% and reducing training time by 20%, resulting in lower turnover• Improved store efficiency by 10% through optimizing scheduling, inventory management, and team collaboration