Experience

• 

  Mrj international inc.

  Oct 2012 - Sept 2024

  ..Provide strong, dynamic leadership that mentors, develops, and guides team members to efficiently leverage the value of every call for maximum net reservation revenue to clients,..Responsible for development and administration of annual department budget to attain business goals with operational stability,..Deliver results against a defined scope of work that includes measurable ROI, strategic innovation, performance reporting, and human capital development,..Develop, implement and maintain effective internal and external Quality Assurance (QA) programs fostering continuous improvement and exceeding Service Level Agreement (SLA) performance,..Proven experience managing metrics, ensuring customer satisfaction, and reporting statistical performance levels related to Call Center,..Develop and maintain effective organization of responsibility, including efficient recruiting, training, coaching, recognition, workflow patterns, performance standards, delineation of duties and responsibilities, staffing levels and supervision,..Coordinate analytic, strategic and technical resources to meet client expectations and insure satisfaction,..Manage and expand client and coworker relationships,Find and close new revenue opportunities within the existing client base,..Insure compliance with regulatory agency guidelines and standards. Show less

  • Managing Director

    Oct 2012 - Sept 2024

  • Managing Director

    Oct 2012 - Sept 2024
• 

  Albaik food systems co.

  May 2018 - Sept 2024

  Restaurant manager

  Offering Digital Marketing for Online and Offline Business on any platform,etc..

• 

  Mrj international

  Sept 2021 - now

  Managing director

  It is a registered Multi-national Company