Emily Burman

Experience

• 

  Office Shoes

  Dec 2013 - Dec 2015

  Customer Advisor

  • Manage the relationship with customer in order to maximise sales and increase productivity,• Strong relationship with HQ and Buying team to underline best seller products and organize deliveries in case of stock shortage,• Partner with Visual Merchandising team to increase visibility of slow-moving products,• Strong knowledge of the product portfolio in all the different categories,• Till management, including opening and closure,• KPI and Sales data reports and analysis,• Supervise the stock operations to identify and resolve order/inventory problems.• Key holder. Show less

• 

  British Airways

  Jan 2016 - Apr 2022

  • Lead, motivate and mentor teams of up to 22 crew onboard to deliver an outstanding customer experience on long and short haul flights.• Responsible for welfare, conduct and performance of crew from report to clear time.• Delivers the pre-flight safety briefing, complying with all regulatory requirements and latest country-specific procedures and guidance.• Ensuring safety and security requirements are adhered to.• Consistently ensures service and delivery standards are followed using insights from service briefs and highlighting destination specific items and service in all cabins. • Manage and supervise all cabin operations activities, knowledge of all working positions and their importance on customer experience. • Ensure that all company, international and national requirements for flight safety and security are met.• Establish training programs in co-operation with Director Crew Training. Oversee checking of personnel and suggest additional training when necessary.• Establish cabin procedures and passenger service techniques to improve cabin crew performance.• Process incident reports and any irregularities reported and recommend remedial action in cooperation with HQ Staff. • Stay abreast of customers’ requirements to ensure safe and professional operation and keep up to date with cabin related industry developments.• Cooperate with the Director Technical Operations regarding cabin related issues, such as safety equipment and work together in improving technical installations in the cabin to improve passenger safety and comfort.• Perform other specific duties, as may be required by the Director Flight Operations. Show less • Consistently ensures service and delivery standards are followed using insights from service briefs and highlighting destination specific items and service in all cabins. • Follow all company, international and national requirements for flight safety and security.• Provide outstanding service following company procedures in term of standards and CRM policies.• Performing manual safety demonstrations and cooperate with the rest of the crew regarding cabin related issues, such as safety equipment in order to improve passenger safety and comfort.• Increase profitability though the in-flight sales models.• Perform other specific duties, as may be required by the IFL. Show less

  • In Flight Lead

    Nov 2018 - Apr 2022

  • Cabin Crew

    Jan 2016 - Oct 2018
• 

  Volotea

  Apr 2022 - now

  Chief Pilot Officer