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Sha Junaid

Sha Junaid

Senior Customer Support Representative

Followers of Sha Junaid877 followers
location of Sha JunaidBengaluru, Karnataka, India

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  • Timeline

  • About me

    Sr.Technology Lead WeWork India / ICT | ICT Project Management, Ex Etisalat, Ex Hewlett-Packard, Ex Firstource

  • Education

    • Stracey Memorial College

      2000 - 2002
      PCMC II puc Computer Science

    • Straceys Memorial School

      1998 - 2000
      SSLC schooling

      Activities and Societies: Volley ball

    • Baldwin Boys High School

      1989 - 1998

      Activities and Societies: Sargent National Cadet Corps

    • Periyar University

      2009 - 2012
      B.com Business/Commerce, General

      B.com

  • Experience

    • United Interactive Limited

      Sept 2004 - Jan 2006
      Senior Customer Support Representative

      Lead Generation.Setting up new Mortgage Quotes.

    • Firstsource Solutions Limited

      Jan 2006 - Feb 2007
      Sr.CSR

      CAR INSURANCE POLICIES, QUOTES, POLICY modifications for UK Car insurance.

    • Hewlett-Packard

      Mar 2007 - May 2014
      Subject Matter Expert

      Active DirectorySiebel Vega OPSTivoli ITIMHP OpenView (OVSD)ARS Remedy COMLotus NotesSAP LogonTechnical knowledge:Outlook/Exchange troubleshooting and configuration helpingSoftware remote installation on end-user’s computersOffice 2003 + 2007 troubleshooting and helping users for its configuration VPN access configuration and trouble shooting Network configuration on personal computers

    • Etisalat UAE

      Nov 2014 - Jul 2017
      Sales Associate

      Sales - Telecommunication products for consumer and Business

    • Etisalat

      Sept 2017 - Jun 2018
      Digital Marketing Executive

      Connect. AE

    • WeWork India

      Oct 2018 - now

      • Sr.Technology Lead / ICT

        Jan 2021 - now

      • Technology Lead

        Oct 2018 - Aug 2022

  • Licenses & Certifications