Julia Shorr

Experience

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  Daphne's

  Oct 2015 - Dec 2017

  Team Member

  Efficiently able to explain menu items and create a desired item for all. Learn the POS system quickly and adequately to use in a timely manner. Consistently receive positive feedback while creating repeat business.

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  The Ritz-Carlton Hotel Company, L.L.C.

  Jun 2018 - Aug 2019

  Provided optimal guest experiences by upselling an average of 4 reservations per week resulting in approximately $15,000 of additional guest-room revenue per month Utilizing Opera (PMS) to check-in and check-out guests per Forbes Five-Star Standard and delegated tasks through HotSOS (POS) to resolve guest issuesWas part of the first team to introduce mobile front desk software via iPad to provide a seamless check-in/check-out process to reduce wait times for guests In order to become a more sustainable operation, implemented new procedures for guest amenities at hotel recreation facilities that recycled hundreds of water bottles per weekWorked independently to maintain Ritz- Carlton service levels without the presence of supervisors and anticipated guest needs by being prepared with recreation amenities

  • Guest Service Representative

    May 2019 - Aug 2019

  • Recreation Attendant

    Jun 2018 - May 2019
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  Starbucks

  Jan 2019 - Mar 2020

  Barista

  Work in a high-volume operation serving over 500 guests daily and fostered a culture of belonging through extraordinary customer serviceEnsuring a team-oriented environment by training 10 employees to be familiar with Starbucks standards, company code, sanitary procedures and product knowledgeVerify proper billing of all sales through Micros (POS) including food and gift card purchases

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  Trader Joe's

  May 2020 - May 2021

  Crew Member

  Implement and enforce county and state guidelines in regards to the constantly changing Covid-19 protocols, ensuring a safe and sanitary shopping experience for the hundreds of daily customersCollect all near-expired or damaged items so that they can be donated to food banks and effectively communicate shelf inventory to crew members and management so they can accurately purchase products for restockingQuickly rotate between the different sections of the store while simultaneously expanding on product knowledge to advise customers with dietary restrictions about groceries that are compatible with their needs Show less

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  The Ritz-Carlton Hotel Company, L.L.C.

  May 2021 - May 2022

  Front Desk Agent

  Upsold an average of 5 reservations per week resulting in approximately $30,000 of additional revenue per monthManage 396-room inventory as well as pre-authorizing payment methods and assigning room blocking for VIP’s and Marriott Bonvoy MembersUtilizing Opera (PMS) to check-in and check-out guests per Forbes Five-Star Standard and delegated tasks through GXP (SOS) to resolve guest issues

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  Four Seasons Hotels and Resorts

  May 2023 - Oct 2023

  Collaborates with Four Seasons leaders globally to transform fourseasons.com into an e-commerce website allowing guests to browse product and amenity offerings for purchaseEngages with multiple departments to ensure a seamless guest experience, acting point of contact for VIPs and resolving guest issues in a timely and effective mannerSpearheaded the implementation of benchmark standards testing for the Front Office and tracked the progression of each team member, while coaching them on opportunities for growth Show less

  • Residential Assistant Manager - Front Office

    May 2022 - Oct 2023

  • Interim Food and Beverage Manager

    May 2023 - Sept 2023
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  Rancho Valencia

  Oct 2023 - now

  Front Office Manager