Marek Piątkowski

Experience

• 

  Grafpol

  Jan 2014 - Jan 2015

  Konfekcja/Kontrola jakości
• 

  Nokia

  Jan 2016 - now

  Network monitoring, network maintenance, member of KPN Avanti project-solving network problems-finding the best solutions-working with dutch engineers on core networks- Act as “Outage Manager” by identifying the impact of the outage and changes made to the customer network. - Provide appropriate follow-up to customers.- Maintain high level of customer satisfaction by providing services fully compliant with the SLA.- Supply input to and use the knowledge management tools. Proactively share knowledge. Ensure every trouble identified is adequately documented for tracking purposes and learning opportunities.- Identify and collaborate with knowledgeable internal resources to understand and resolve technical issues. Pokaż mniej

  • Customer Support Engineer

    Jan 2018 - now

  • Network Operations Analyst

    Jan 2016 - Jan 2018
• 

  Infor

  Jan 2021 - Jan 2023

  Technical Support Analyst

  Key accountabilities:- serve as primary support liaison between company and customer- accountable for customer issues solving process focusing on product functionality, operating environments and system configuration/setup: case analysis, check directly on customer´s end and reproduce in internal system, communicate with development and other departments whenever necessary, proactively communicate with customer about issue status- involved in implementation and testing of new functionalities and customers' projects Pokaż mniej

• 

  LiveChat Integrations

  Jan 2023 - Jan 2024

  Senior Customer Support Specialist

  -Responsible for customer support with integration LiveChat products and omnichannels like WhatsApp, Google Messages, Apple Messages. -Supporting in resolving issues reported by Clients and offering solutions suitable to their business requirements. -Choosing smart and suitable solutions according to use case. -Preparing technical documentation in Confluence. -Participating in daily calls with Customers.-Reporting and handle tickets in Jira

• 

  Flexiroam

  Jan 2023 - Jan 2023

  Service Delivery Manager

  -Support the Sales team in presales efforts, including customer presentations and system walkthroughs-Own the customer onboarding lifecycle, from contract signature through to deployment, including coordination of our technical, finance and product teams-Point of contact & first-line support for customer issues, and coordination with second-line technical support-Prepare and present monthly customer reporting and quarterly business reviews -Internal executive reporting on customer status-Day-to-day point of contact for our customers on all operational issues - Identifyrevenue opportunities within existing customers, for our sales team to follow up -Provide ongoing feedback on improvements to our products to support customers Pokaż mniej