Dave Clarke

Experience

• 

  TransGlobe Property Management Services

  Jan 2007 - Jan 2009

  Assistant Building Manager

  Working as an assistant to 4 different building managers, I provided office and tenant support for a 72 unit apartment complex, which included: • Obtaining information regarding rental history information• Performing repairs, updated maintenance and inventory • Providing information and evidence to emergency services• Receiving and submitted over $40,000 of rent / month • Coordinating monthly tenant move-ins and move-outs• Demonstrating apartment units for prospective tenants• Preparing apartment units for new tenant move-ins• Serving overdue rent reminders and collection• Maintaining building cleanliness standards Exibir menos

• 

  University of Guelph

  Jan 2008 - Mar 2009

  Research Assistant

  I participated in several stages of research design and delivery, including the collection and formatting of the specific research data. I was directly responsible for:• Promoting various research sessions using a variety of media and methods• Qualifying and selecting participants using participant application software• Organizing and scheduling participation using online and traditional resources• Ensuring compliance with research delivery ethics and document retention standards• Standardizing and de-duplicating research database to preserve data integrity• Delivering 2-3 standardized group orientation and debriefing sessions a day• Preparing and presenting weekly progress reports in a group setting• Providing advice on administrative impact for research procedures• Tracking and rewarding research participation Exibir menos

• 

  University of Guelph

  Jan 2010 - Jan 2011

  Teaching Assistant

  Under the Director of the School of Languages and Literature, I was engaged in:• Lecturing and facilitating discussion on basic french communication skills• Evaluating student language proficiency in an individual interview setting• Administering exams for several groups of 100+ students• Conducting individual student consultations for coursework• Tracking student progress with an online grade bookI took on additional responsibilities, including:• Consulting with individual students to create informal education/course selection plans• Providing additional enrichment activities for high and low performing students• Contributing to the review process and selection of a new course text• Conducting a comprehensive curriculum review each semester• Added 25 new lessons and 4 tests to existing course materials Exibir menos

• 

  Nutreco

  Jan 2013 - Jan 2015

  E-learning Coordinator

  • Consults with subject matter experts• Creates training material to support e-learning• Creates online e-learning modules using Qarbon Viewlet Builder 7, Java• Vendor contact for software and hosting• System Administrator for all e-learning modules• French to English Translation of various protocols• English to French Translation of training materials• Conducts QA testing for online e-learning modules

• 

  Manulife

  Jan 2015 - now

  • Provide hands-on technical support to our clients for their desktops, laptops and mobile equipment in terms of hardware, OS, and application issues• Provide end-to-end service as opposed to individual tasks• Manage and track client service requests/incidents• Own and monitor all escalations until resolution• Engage support teams as required• Provide regular status updates to ensure customer satisfaction• Manage client expectations by providing an ETA based on the complexity of the request• Research and develop solutions to undocumented issues and services• Troubleshoot, diagnose and repair desktop hardware/software problems via phone, remote tools or in person• Perform software installation and troubleshooting• Provision, configure, troubleshoot mobile devices (iPhone & iPad, Surface) Exibir menos

  • Technology Analyst

    Jan 2018 - now

  • Learning Analyst

    Jan 2016 - Jan 2018

  • HR Operations and Recruitment Coordinator

    Jan 2015 - Jan 2016