Moritz Mehrlein

Experience

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  FLAMINGO MEDIA. Zeitgeisty Enterprises UG (haftungsbeschränkt)

  Jan 2010 - now

  CEO

  Enabling small & medium enterprises to get leads, grow sales and customer loyality. We are offering consulting, strategy and market-ready development of: - digital customer touchpoints- brands- both marketing and promotion activity- e-commerce platforms

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  Supreme Newmedia GmbH

  Feb 2012 - Jul 2012

  Praktikant und Werkstudent
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  Deutsche Telekom AG

  Dec 2014 - Feb 2015

  Internship Commercial Management Connected Entertainment (Entertain)

  Commercial Management (strategic marketing) with special focus on the Deutsche Telekom triple play product "Entertain TV". Supporting the marketing planning along the product lifecycle and special marketing related events.

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  DHL Paket GmbH

  Apr 2015 - Sept 2015

  Marketing and Communications Intern
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  Deutsche Post DHL

  Oct 2015 - Nov 2016

  Implementing a standardized service center for retail outlet-specific concerns and processes. Launching project as a new organizational unit providing first-level support and triggering workflows, setting up reporting standards and operative measures.- project management with regard to time and budget- responsibility for launching service with the accordingly defined time- communicating status and next steps, reporting to higher level PMO- sourcing for callcenter telecommunications and IT-setup- co-negotiating with the workers council regarding workplace design and staff onboarding- defining KPIs for measuring success- setting up a reporting framework enabling higher management to assess performance Show less

  • Online Services DHL Paket (Graduate Trainee Placement)

    May 2016 - Nov 2016

  • Project Management Service Center, Retail Outlets (Graduate Trainee Placement)

    Oct 2015 - May 2016
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  DHL

  Nov 2016 - now

  Driving the development and evolution of DHL's customer account for private customers. Responsible for planning the product roadmap and optimizing business processes to enhance customer satisfaction and reduce costs. Focused on implementing innovative solutions to streamline operations, improve user experience, and support the strategic goals of the German Post & Parcel division.The DHL customer account is designed to enhance the convenience and efficiency of package management for private customers in Germany. Users receive automatic notifications for incoming DHL Paket shipments, ensuring they stay informed about their deliveries. Additionally, the account allows customers to authenticate their identity according to KYC guidelines, enabling secure access to services such as Packstation. Through the self-service portal, customers can easily manage package-related drop off points and delivery dates, offering flexibility and control over their delivery preferences. Show less Product Ownership, requirements design and project management of DHL Parcel Track & Trace.Led the development and enhancement, focused on delivering a seamless and user-friendly experience. Key achievements include:- Redesigning the tracking interface for improved usability and adopting a mobile-first approach, seamlessly integrating it into the newly launched Post & DHL app.- Integrating letter and postal products (such as standard letters, registered mail, and tracked letters) into the tracking system to streamline IT infrastructure and provide a unified user experience across Deutsche Post and DHL brand environments.- Making letter stamps in Germany scannable to enable private customers track their letters easily (introduction of data-matrix-codes to enrich consumer experience) Show less

  • Senior Product Owner DHL Kundenkonto

    Jan 2022 - now

  • Product Owner DHL Sendungsverfolgung

    Apr 2019 - Dec 2021

  • Marketing Manager (Business Intelligence)

    Apr 2017 - Mar 2019

  • Market Intelligence (Graduate Trainee Placement)

    Nov 2016 - Mar 2017