Greg James

Experience

• 

  Intrado

  Jun 2011 - Sept 2022

  Working with product management on design and implementation of new voice platforms. Creating new process flow for sales and implementation life cycle. Providing global technical support to our customers. Working with key stakeholders throughout the organization to ensure customer needs are being met. Creation and supervision of the fulfillment and dedicated support teams. Fulfillment team was created to use best practices while using bulk tools to onboard end users within the customer platforms. Dedicated support team was created to fill a specific need for high touch clients with specific build outs or high volume of tickets. Implementation of customer platforms and design of new processes for Cisco HCS deployments. Support operation engineer with the goal of providing technical excellence.

  • Voice Engineer

    Sept 2018 - Sept 2022

  • Operations Support Manager

    Jun 2017 - Sept 2018

  • Technical Support Supervisor

    Jun 2015 - Jun 2017

  • Voice Engineer

    Jun 2012 - Jun 2015

  • Support Engineer

    Jun 2011 - Jun 2012
• 

  Cisco

  Sept 2022 - now

  • Collaboration Designated Service Manager

    Sept 2022 - now

  • Collaboration Designated Service Manager at Cisco

    Sept 2022 - Sept 2022