Greg James

Greg James

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location of Greg JamesLouisville, Kentucky, United States

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  • Timeline

  • About me

    Collaboration Designated Service Manager at Cisco

  • Education

    • Jefferson Community College, Kentucky

      1996 -
      Interpersonal Communications
    • University of Louisville

      1994 -
  • Experience

    • Intrado

      Jun 2011 - Sept 2022

      Working with product management on design and implementation of new voice platforms. Creating new process flow for sales and implementation life cycle. Providing global technical support to our customers. Working with key stakeholders throughout the organization to ensure customer needs are being met. Creation and supervision of the fulfillment and dedicated support teams. Fulfillment team was created to use best practices while using bulk tools to onboard end users within the customer platforms. Dedicated support team was created to fill a specific need for high touch clients with specific build outs or high volume of tickets. Implementation of customer platforms and design of new processes for Cisco HCS deployments. Support operation engineer with the goal of providing technical excellence.

      • Voice Engineer

        Sept 2018 - Sept 2022
      • Operations Support Manager

        Jun 2017 - Sept 2018
      • Technical Support Supervisor

        Jun 2015 - Jun 2017
      • Voice Engineer

        Jun 2012 - Jun 2015
      • Support Engineer

        Jun 2011 - Jun 2012
    • Cisco

      Sept 2022 - now
      • Collaboration Designated Service Manager

        Sept 2022 - now
      • Collaboration Designated Service Manager at Cisco

        Sept 2022 - Sept 2022
  • Licenses & Certifications

    • Cisco Webex Calling Administration Professional

      BroadSoft
      Oct 2018
    • Cisco Webex Calling Administration Professional

      Webex
      Mar 2023
      View certificate certificate
    • IT Information Library Foundations Certification (ITIL)

      Tandem Solutions, Inc.
      Sept 2015